MEGAN MILLHOUSE
Northwood,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Order Services (Remote)
HSN
St Petersburg, FL
09.2016 - Current
- Working at home receiving calls from five different brands under one umbrella which include: HSN, Ballard Design, Frontgate, and Grandinroad.
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Recommend products to customers, thoroughly explaining details.
- Process orders, track orders and maintain customer accounts.
- Answer customer telephone calls promptly to avoid on-hold wait times. Taking between 60-100 calls daily.
- Achieve monthly sales goals by promoting product benefits and enrolling new customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Assembly
Bottomline Ink
Perrysburg, OH
07.2013 - 09.2016
- Pick, pack and ship over 50 orders daily.
- Assembled literature for American Red Cross Drives.
- Boxed, labeled and transported items to support assembly operations.
- Promoted to customer service and interacted with customers by phone and email to provide information.
- Completed clerical tasks such as filing, copying and printing warehouse orders.
- Used excel and word for multiple tasks.
- Verified accuracy of business records by consistently updating customer information.
Education
High School Diploma -
Roy C. Start
Toledo Ohio06.1999
Skills
- Flexible and Adaptable
- Self-directed Hard worker
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Customer Trust and Loyalty
- Calm and Professional
- B2B Sales
- Self-Motivated
- Responsible
- Data Entry
- Resourceful Researching
Accomplishments
- I was voted “Employee of the month” as well as “Employee of the year” by the residents of Heartland of Perrysburg.
Timeline
Order Services (Remote)
HSN
09.2016 - Current
Assembly
Bottomline Ink
07.2013 - 09.2016
High School Diploma -
Roy C. Start
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