Megan Montgomery
Webster
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Receptionist
Shear Ego International School Of Hair Design
04.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Signing in new students and giving them the right paperwork to start the desired program
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Server
Legacy At Cranberry Landing
10.2024 - 02.2025
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stocked service areas with supplies during slow periods.
Restaurant Hostess/Table Busser
Flaretys
09.2023 - 10.2024
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Provided menus and answered questions about menu items and specials.
- Took beverage orders and served drinks during peak meal times.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining area to assess server capacity and estimate wait times.
- Stocked server areas with supplies before, during and after shifts.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Helped service staff handle demand by distributing food and beverages.
- Communicated with servers about new tables, changes in food availability and customer comments.
Frontline Member Associate
BJ’s wholesales club
05.2023 - 09.2023
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Completed records and database searches for internal and external requests.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided customer service by addressing customer inquiries, resolving complaints and providing product information.
- Greeted each guest warmly, offered assistance and provided information about operations and personnel.
Hairstylist
Supercuts
04.2022 - 03.2023
- Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
- Tracked inventory of supplies used for styling services.
- Managed cash register transactions during checkout process.
- Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Worked collaboratively with colleagues to achieve common goals.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Educated clients on proper home hair care maintenance techniques.
- Updated and maintained customer information records and beauty services provided.
- Colored, cut and installed extensions according to style photos and client specifications.
- Developed relationships with new clients through referrals from existing customers.
- Applied highlights, lowlights or other coloring techniques.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Assisted other stylists with busy periods in the salon.
Camp Counselor
Creative themes day camp
06.2022 - 08.2022
- Enforced COVID-19 safety procedures and protocols before, during and post-camp to enhance wellness.
- Oversaw daily operations of assigned cabin groups, ensuring adherence to schedules and camp rules.
- Improved camper experience with list of flash-fun ideas.
- Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Delivered set curriculum to team of campers to promote engaging and fun atmosphere.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
Sales Associate
Kohl's
10.2021 - 05.2022
- Ticketed, arranged and displayed merchandise to promote sales.
- Cleaned shelves, counters and tables to maintain organized store.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located merchandise based on customer desires.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained records related to sales for store management.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Received and displayed product shipments on store retail shelves upon delivery.
- Placed special orders or called other stores to find desired items.
Camp Counselor
Creative themes
06.2021 - 07.2021
- Enforced COVID-19 safety procedures and protocols before, during and post-camp to enhance wellness.
- Oversaw daily operations of assigned cabin groups, ensuring adherence to schedules and camp rules.
- Improved camper experience with list of flash-fun ideas.
- Delivered set curriculum to team of campers to promote engaging and fun atmosphere.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Managed conflict resolution among campers, promoting a positive and supportive community atmosphere.
- Coordinated with other counselors and staff to adapt programs to weather conditions or other unforeseen circumstances.
- Tracked attendance, checking off present individuals.
- Participated in ongoing professional development to enhance skills and knowledge relevant to youth development and outdoor education.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Welcomed participants and directed to assigned areas.
Skills
- Food safety
- Table service
- Customer service
- Order management
- Team collaboration
- Cleaning procedures
- Communication skills
- Sales support
- Problem solving
- Attention to detail
- Supply restocking
- Point of sale (POS) system operations
- Teamwork and collaboration
- Money handling
- Multitasking
- Merchandising
- Merchandising and display
- Basic mathematics
- Friendly and outgoing
- Continuous improvement
- Excellent people skills
- Cash handling accuracy
- Listening skills
- Retail Sales Experience
- Merchandise displays
Timeline
Receptionist
Shear Ego International School Of Hair Design
04.2025 - Current
Server
Legacy At Cranberry Landing
10.2024 - 02.2025
Restaurant Hostess/Table Busser
Flaretys
09.2023 - 10.2024
Frontline Member Associate
BJ’s wholesales club
05.2023 - 09.2023
Camp Counselor
Creative themes day camp
06.2022 - 08.2022
Hairstylist
Supercuts
04.2022 - 03.2023
Sales Associate
Kohl's
10.2021 - 05.2022
Camp Counselor
Creative themes
06.2021 - 07.2021
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