Megan Moore
Corning,Ohio
Summary
Dependable and organized professional with a solid background in time management and customer service. Skilled in maintaining high standards of communication and teamwork, committed to continuous improvement and achieving operational excellence.
Overview
8
8
years of professional experience
Work History
Cabin Keeper
Post Card Cabins
Nelsonville, OH
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Rural Mail Carrier
United States Postal Service, USPS
New Lexington, OH
08.2018 - 09.2024
- Delivered mail and packages efficiently to rural addresses, ensuring timely service.
- Managed daily route planning to optimize delivery times and reduce travel distances.
- Maintained accurate records of deliveries and pickups to enhance operational efficiency.
- Communicated effectively with customers to address inquiries and resolve issues promptly.
- Trained new carriers on best practices for effective mail delivery and customer service.
- Implemented process improvements that enhanced route efficiency and reduced delays.
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Handled accurate cash payments for postage and incurred fees.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
- Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
Customer Service Representative (REMOTE)
Aetna CVS Health
California, MD
05.2022 - 08.2024
- Addressed customer inquiries through multiple channels, ensuring timely and accurate responses.
- Implemented process improvements resulting in reduced response times and increased first-contact resolution rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Conducted training sessions for new hires, ensuring a consistent level of service across the team.
Education
High School Diploma -
Sounther Local Schools
Corning, OHSkills
- Customer service
- Problem resolution
- Attention to detail
- Time organization
- Multitasking
- Dependable and responsible
- Teamwork and collaboration
- Calm under pressure
- Excellent communication
- Verbal communication
- Active listening
- Problem-solving
- Safety awareness
- Computer skills
- Friendly, positive attitude
Timeline
Cabin Keeper
Post Card Cabins
09.2024 - Current
Customer Service Representative (REMOTE)
Aetna CVS Health
05.2022 - 08.2024
Rural Mail Carrier
United States Postal Service, USPS
08.2018 - 09.2024
High School Diploma -
Sounther Local Schools