Summary
Overview
Work History
Education
Skills
Timeline
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Megan Morgan

Alexandria

Summary

Customer service with background as a sales associate and billing/data entry looking to join a growing company where there is room for advancement.

Overview

21
21
years of professional experience

Work History

Front Desk Agent

Best Western Hotel
Alexandria, LA
08.2024 - Current
  • Trained new front desk staff on procedures and customer service excellence.
  • Implemented process improvements that enhanced workflow efficiency and guest satisfaction scores.
  • Developed strong relationships with guests, fostering repeat business through exceptional service delivery.
  • Collaborated with housekeeping and maintenance teams to ensure room readiness for arrivals.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Housekeeper

Jena Chactow Pines Casino
Dry Prong, LA
05.2023 - 07.2024
  • Maintained cleanliness and sanitation standards across all guest areas, ensuring a welcoming environment.
  • Collaborated with maintenance teams to address facility issues promptly, improving guest satisfaction rates.
  • Trained new staff on cleaning procedures and equipment usage, enhancing team efficiency and performance.
  • Developed and executed daily cleaning schedules, prioritizing high-traffic areas to maximize operational flow.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

Sales Associate

United Care Bingo
Alexandria, LA
10.2015 - 03.2020
  • Developed and maintained strong customer relationships through effective communication and follow-up strategies.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.

Cashier

Sears
Alexandria, LA
08.2015 - 11.2016
  • Responsible for operating cash registers, handling money and answering questions about merchandise and services. Maintaining a clean work environment.
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Maintained clean and organized checkout area, ensuring compliance with safety standards.
  • Resolved customer complaints professionally, fostering positive relationships and loyalty.
  • Monitored inventory levels at checkout, coordinating with management for restocking needs.
  • Implemented procedures to reduce wait times during peak hours, improving overall efficiency.
  • Greeted customers entering store and responded promptly to customer needs.

Front Desk Receptionist

Red River Inn
Alexandria, LA
01.2013 - 07.2015
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Coordinated guest services, effectively addressing inquiries and resolving issues promptly.
  • Maintained accurate records of guest reservations and billing information using property management systems.
  • Oversaw daily front desk activities, ensuring compliance with hotel policies and standards.
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

Bookkeeper

Mid-State Marketing, LLC
Alexandria, LA
04.2007 - 04.2008
  • Managed accounts payable and receivable, ensuring timely processing and accuracy.
  • Implemented improved bookkeeping processes to enhance efficiency and accuracy.
  • Maintained and processed invoices, deposits, and money logs.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Reconciled and corrected issues with financial records.
  • Posted daily receipts and payments in accordance with corporate protocols.

Billing Clerk

Advanced Utility Services
Melbourne, FL
07.2005 - 02.2007
  • Processed high volumes of data entries with precision and attention to detail.
  • Implemented quality control measures to enhance data accuracy and reliability.
  • Utilized advanced database management systems for efficient information retrieval.
  • Analyzed data discrepancies, providing solutions to maintain integrity of records.
  • Completed data entry tasks with accuracy and efficiency.

Education

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Louisiana State University Alexandria
Alexandria, LA, United States

Skills

  • Exceptional communications skills, interpersonal, and computer skills
  • File/records maintenance
  • Detail oriented
  • Multi-tasking ability
  • Works well in fast paced environment
  • Dedicated Team player
  • Positive demeanor and determined to succeed
  • Exceptional judgement and decision making

Timeline

Front Desk Agent

Best Western Hotel
08.2024 - Current

Housekeeper

Jena Chactow Pines Casino
05.2023 - 07.2024

Sales Associate

United Care Bingo
10.2015 - 03.2020

Cashier

Sears
08.2015 - 11.2016

Front Desk Receptionist

Red River Inn
01.2013 - 07.2015

Bookkeeper

Mid-State Marketing, LLC
04.2007 - 04.2008

Billing Clerk

Advanced Utility Services
07.2005 - 02.2007

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Louisiana State University Alexandria
Megan Morgan