Megan Morgan
Alexandria
Summary
Customer service with background as a sales associate and billing/data entry looking to join a growing company where there is room for advancement.
Overview
21
21
years of professional experience
Work History
Front Desk Agent
Best Western Hotel
Alexandria, LA
08.2024 - Current
- Trained new front desk staff on procedures and customer service excellence.
- Implemented process improvements that enhanced workflow efficiency and guest satisfaction scores.
- Developed strong relationships with guests, fostering repeat business through exceptional service delivery.
- Collaborated with housekeeping and maintenance teams to ensure room readiness for arrivals.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Housekeeper
Jena Chactow Pines Casino
Dry Prong, LA
05.2023 - 07.2024
- Maintained cleanliness and sanitation standards across all guest areas, ensuring a welcoming environment.
- Collaborated with maintenance teams to address facility issues promptly, improving guest satisfaction rates.
- Trained new staff on cleaning procedures and equipment usage, enhancing team efficiency and performance.
- Developed and executed daily cleaning schedules, prioritizing high-traffic areas to maximize operational flow.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Sales Associate
United Care Bingo
Alexandria, LA
10.2015 - 03.2020
- Developed and maintained strong customer relationships through effective communication and follow-up strategies.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Cashier
Sears
Alexandria, LA
08.2015 - 11.2016
- Responsible for operating cash registers, handling money and answering questions about merchandise and services. Maintaining a clean work environment.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area, ensuring compliance with safety standards.
- Resolved customer complaints professionally, fostering positive relationships and loyalty.
- Monitored inventory levels at checkout, coordinating with management for restocking needs.
- Implemented procedures to reduce wait times during peak hours, improving overall efficiency.
- Greeted customers entering store and responded promptly to customer needs.
Front Desk Receptionist
Red River Inn
Alexandria, LA
01.2013 - 07.2015
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated guest services, effectively addressing inquiries and resolving issues promptly.
- Maintained accurate records of guest reservations and billing information using property management systems.
- Oversaw daily front desk activities, ensuring compliance with hotel policies and standards.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Bookkeeper
Mid-State Marketing, LLC
Alexandria, LA
04.2007 - 04.2008
- Managed accounts payable and receivable, ensuring timely processing and accuracy.
- Implemented improved bookkeeping processes to enhance efficiency and accuracy.
- Maintained and processed invoices, deposits, and money logs.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
Billing Clerk
Advanced Utility Services
Melbourne, FL
07.2005 - 02.2007
- Processed high volumes of data entries with precision and attention to detail.
- Implemented quality control measures to enhance data accuracy and reliability.
- Utilized advanced database management systems for efficient information retrieval.
- Analyzed data discrepancies, providing solutions to maintain integrity of records.
- Completed data entry tasks with accuracy and efficiency.
Education
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Louisiana State University Alexandria
Alexandria, LA, United StatesSkills
- Exceptional communications skills, interpersonal, and computer skills
- File/records maintenance
- Detail oriented
- Multi-tasking ability
- Works well in fast paced environment
- Dedicated Team player
- Positive demeanor and determined to succeed
- Exceptional judgement and decision making
Timeline
Front Desk Agent
Best Western Hotel
08.2024 - Current
Housekeeper
Jena Chactow Pines Casino
05.2023 - 07.2024
Sales Associate
United Care Bingo
10.2015 - 03.2020
Cashier
Sears
08.2015 - 11.2016
Front Desk Receptionist
Red River Inn
01.2013 - 07.2015
Bookkeeper
Mid-State Marketing, LLC
04.2007 - 04.2008
Billing Clerk
Advanced Utility Services
07.2005 - 02.2007
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Louisiana State University Alexandria