Outgoing and dependable individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 10 years of experience working in busy customer service environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Material Handler
Orgill
Sikeston, Missouri
05.2021 - Current
Transported inventory items to appropriate locations.
Drastically lowering Lost Sales Report numbers by investigating discrepancies with inventory number.
Packed items into appropriate containers for shipment.
Used hand-held scanners and physical logs to accurately track item movements.
Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
Operated order picker, tugger, and pallet jacks to transfer products from one area of warehouse to another, allowing for easier accessibility.
Accomplished multiple tasks within established timeframes.
Medical Assistant
Gastroenterology Associates Of Southeast Missouri
Cape Girardeau , Missouri
01.2019 - 04.2021
Obtained client medical history, medication information, symptoms and allergies.
Sanitized, restocked and organized exam rooms and medical equipment.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Supported office staff and operational requirements with administrative tasks.
Accounts Representative
Credit Bureau Services
Cape Girardeau, Missouri
08.2018 - 01.2019
Processed client payments and updated accounts.
Analyzed accounts for delinquencies and other ongoing issues.
Worked with customer to create debt repayment plan based on current financial condition.
Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Unit Technician
Southeast Hospital
Cape Girardea, Missouri
08.2017 - 09.2018
Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
Technician
GA Endoscopy
Cape Girardeau, Missouri
12.2015 - 08.2017
Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns.
Followed appropriate disinfecting procedures to sterilize medical equipment.
Assisted physicians by preparing patients for procedures such as EKGs, phlebotomies, glucose tests and pulmonary functioning tests.
Certified Nursing Assistant
Missouri Veterans Home
Cape Girardeau , Missouri
03.2013 - 12.2015
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assistant Manager, Crew
Burger King
Sikeston, Missouri
10.2009 - 03.2013
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Reduced financial discrepancies by monitoring credit card sales and deposits.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Increased sales revenues by promoting complementary products and educating customers about store promotions.