MEGAN MULLINGS
Leander,TX
Summary
Digital Content Analyst with proven skills in quality assurance and customer service. Experienced in creating high-performance teams and cross functional collaborations to implement business initiatives. Excellent analytical, organizational, and decision-making abilities.
Overview
7
7
years of professional experience
Work History
Digital Content Analyst
Apple (contract)
10.2022 - Current
- Worked closely with design and business teams to ensure design deliverables were executed at the highest standards
- Supported asset management with specific attention to style guide
- Performed production operations work in digital media release and quality control environments
- Implemented new quality assurance processes which reduced user acceptance errors by 75%
- Directly Responsible Individual for newly disclosed Apple Media projects
- Developed an internal library of technical training tools with original Standard Operations and Procedure documentation
Subject Matter Expert
Humana Insurance
12.2021 - 10.2022
- Lead a team of new hire professionals by providing strategic training and educational tools to ensure optimal customer service
- Utilized Salesforce CRM programs to conduct daily operations and transactions
- Organized quality assurance meetings to review call evaluations and provide constructive feedback
- Promoted from Customer Service Rep to SME in less than one year
Manager
Louisiana Bistreaux
05.2021 - 10.2022
- Supervised staff to ensure smooth business operations and excellent customer service
- Reviewed applications, conducted interviews, hired and trained new servers
- Promoted from Server to Manager in less than one year
Assistant Manager
Havana Central
07.2019 - 03.2020
- Assisted management with operational duties
- Recruited and managed employees, resolved escalations, and generated financial reports
Marketing Coordinator
Bronze Magazine
08.2017 - 10.2019
- Boosted brand awareness by creating content to inform consumers of brand relevance
- Identified prominent brands and trends with target partner demographics, for advertisers, sponsors, vendors, and readers
Intake Coordinator/Customer Service Rep
Riseboro Homecare
03.2017 - 07.2019
- Collaborated with insurance providers to review incoming medical authorization forms for homecare services
- Surveyed clients to gather data based on homecare interactions, to guarantee high service quality
Education
M.A - Product Development
Academy of Art University
San Francisco, CA2019
B.S - Marketing
St. John’s University
Queens, NY2015
Skills
- Adobe Creative Suite
- Fundamentals of UX Design (certified) - Data/Image Analysis
- Marketing Content Creation - Google/Microsoft Office Suite
- Team Building & Training - MAC/PC OS
- Creative Content (Canva, Tempo) - Website Creation/Development
- Tableau Basic Training
PROJECTS
- Google UX Design Business Development Project (Current) – Creating a more functional yet trendy application for a florist company to enhance user experience overall.
- Production Development Line (2019) – Created a production development line sheet for a fashion brand with design mock ups through Abode Illustrator, Draw, and Photoshop.
Timeline
Digital Content Analyst
Apple (contract)
10.2022 - Current
Subject Matter Expert
Humana Insurance
12.2021 - 10.2022
Manager
Louisiana Bistreaux
05.2021 - 10.2022
Assistant Manager
Havana Central
07.2019 - 03.2020
Marketing Coordinator
Bronze Magazine
08.2017 - 10.2019
Intake Coordinator/Customer Service Rep
Riseboro Homecare
03.2017 - 07.2019
M.A - Product Development
Academy of Art University
B.S - Marketing
St. John’s University
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