Megan Nguyen
Pomona,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
year of post-secondary education
7
7
years of professional experience
Work History
Team Leader
Chick-fil-A
Azusa, CA
06.2020 - 06.2023
- Promoted to a leadership position in recognition of strong work ethic and exceptional customer service, setting a standard for team performance.
- Coordinated daily operations to ensure team adherence to policies, procedures, and safety regulations, contributing to consistent service quality.
- Reviewed guest feedback surveys and implemented targeted strategies, increasing guest satisfaction ratings and enhancing overall dining experience.
- Participated in meetings with senior leadership to update team progress and receive leadership coaching for continuous improvement.
Team Member
Chick-fil-A
Azusa, California
08.2016 - 06.2020
- Recorded and prepared orders, ensuring accuracy to uphold customer trust in the company brand.
- Multi-tasked multiple positions, such as headset and window to keep efficient flow of drive-thru.
- Processed customer payments accurately at point of sale.
- Replenished ice bins and stocked food materials for peak business hours.
- Maintained clean work areas, equipment, and dining spaces throughout shifts, contributing to a safe and pleasant customer experience.
- Performed opening and closing duties such as setting up displays, restocking items, and preparing food materials.
Education
Master of Arts - Marriage And Family Therapy
Azusa Pacific University
Azusa, CA 01.2026 - 10.2026
Bachelor of Arts - Psychology
California State University, Fullerton
Fullerton, CASkills
- POS Systems
- Cash Handling
- Food Safety Standards
- Team Management
- Leadership Skills
- Customer Service
- Drive-thru Operations
- Food and Beverage Preparation
Timeline
Master of Arts - Marriage And Family Therapy
Azusa Pacific University
01.2026 - 10.2026
Team Leader
Chick-fil-A
06.2020 - 06.2023
Team Member
Chick-fil-A
08.2016 - 06.2020
Bachelor of Arts - Psychology
California State University, Fullerton