Megan Norris
Medical Billing And Coding Specialist
Glenn Height,Texas
Summary
Medical Professional with experience in customer service, data entry, communication and multi-tasking, seeking an opportunity where I can contribute to the health of patients and success of the organization. Strong verbal, listening and written skills. Comfortable in interacting with all levels of the organization and public. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Medical Coding and Billing Specialist
The Bridge Breast Network
Dallas, TX
01.2023 - 06.2023
- Medical Coding and Billing Externship,
- Assisted with administrative duties: Answering phone, filing and faxing
- Data entry (Word, Outlook and Excel)
- Read and analyzed patient records
- Responsible for application via DocuSign
- Interacted with coworkers to ensure accuracy.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Verified signatures and checked medical charts for accuracy and completion.
- Created and maintained up-to-date patient medical records to enable tracking history and preserve consistent information.
- Input data into computer programs and filing systems.
Manager
S.A.H.M
Lancaster , TX
01.2017 - Current
- Assisting and caring for others by providing assistance, medical attention, emotional support and other personal care
- Organizing schedules, managing a household, managing finances, helping with schoolwork, volunteering in the community
- Make informed decisions by analyzing information and evaluating results in order to select the most appropriate solution
- Establishing and maintaining constructive and cooperative relationships with others
- Observing, receiving, and otherwise obtaining information from all relevant sources.
- Accomplished multiple tasks within established timeframes.
Customer Service
Hobby Lobby
Midland, Texas
01.2011 - 01.2013
- Answered an average of 10 calls per day by addressing Customer inquiries, solving problems and providing new product information
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Created and maintained customer service policies and procedures, contributing to improved customer retention.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
Education
Basics
Robert E. Lee High School
Midland, TX 08.2008 - 05.2010
Medical Billing & Coding - undefined
The College of Health Care Professions
Skills
Certification
Nationally Registered Coding Specialist- NRCCS Certification
Timeline
Nationally Registered Coding Specialist- NRCCS Certification
06-2023
Basic Life Support (CPR and AED) Program
06-2023
Medical Coding and Billing Specialist
The Bridge Breast Network
01.2023 - 06.2023
Manager
S.A.H.M
01.2017 - Current
Customer Service
Hobby Lobby
01.2011 - 01.2013
Basics
Robert E. Lee High School
08.2008 - 05.2010
Medical Billing & Coding - undefined
The College of Health Care Professions