Megan Norton
Baltimore,MD
Summary
Personable Medical Assistant bringing 19 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Resourceful individual recognized for having outstanding reporting, data confidentiality and problem-solving skills. Energetic Health Systems Specialist talented in advising and assisting employees with clinical issues. Polished professional known for being an effective collaborator.
Overview
16
16
years of professional experience
Work History
Health Services Technician
United States Coast Guard Reserves
Baltimore, MD
07.2007 - Current
- Monitored employee and provider credentials and immunization statuses.
- Attended training to validate or refresh basic professional skills.
- Worked on variety of projects to provide supplemental support to unit staff and enhance department.
- Received blood and bodily fluid samples and passed to employees
Medical Assistant
Sheppard Pratt Hospital
Baltimore, MD
11.2019 - 09.2023
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Measured patient peak flows to improve workflow efficiency.
Education
Associate of Arts - General Studies
Anne Arundel Community College
Arnold, MD08.2011
Skills
- HIPAA compliance
- Vital sign monitors
- Communicating with patient families
- Reliable transportation
- Phlebotomy
- Medical terminology knowledge
- Data entry
- Certified in Basic Life Support (BLS)
Timeline
Medical Assistant
Sheppard Pratt Hospital
11.2019 - 09.2023
Health Services Technician
United States Coast Guard Reserves
07.2007 - Current
Associate of Arts - General Studies
Anne Arundel Community College
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