Krystal Spates
Novato,CA
Summary
Health Services Administrator with 5 years of experience overseeing healthcare services for primary care facilities. Coordinates clinics, training and other program activities to increase community wellbeing. Detail-oriented, hardworking and knowledgeable leader with excellent organizational and communication skills.
Certified, entry-level Bilingual Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health Services Technician
United States Coast Guard
02.2017 - Current
- Improved patient satisfaction by providing efficient and accurate health services.
- Streamlined clinic operations for better patient care through effective scheduling and coordination of appointments.
- Enhanced patient outcomes by conducting thorough assessments and implementing appropriate interventions.
- Promoted a safe and hygienic environment, maintaining cleanliness standards in treatment rooms and equipment.
- Ensured proper medication administration, following physician orders and adhering to safety protocols.
- Assisted in the training of new staff members, fostering a culture of continuous learning and professional development.
Patient Financial Representative
Baptist Health Medical Center
01.2014 - 01.2017
- Improved patient satisfaction by providing accurate and timely billing information.
- Streamlined the insurance verification process for faster reimbursement rates.
- Provided exceptional customer service, addressing patient concerns promptly and professionally while maintaining empathy and understanding.
- Reduced billing errors with thorough attention to detail when entering patient information into financial systems.
- Contributed to a positive work environment by collaborating effectively with fellow team members, sharing knowledge and best practices.
Education
Bachelor of Science - Healthcare Administration
American Military University
Charles Town, WV10.2023
Skills
- Vital Signs Monitoring
- Diagnostic Testing
- Immunization Administration
- Airway Management
- Bleeding Control
- Cardiopulmonary Resuscitation
- Appointment Scheduling
- Preventive Healthcare
- HIPAA Compliance
- Healthcare Documentation
- Laboratory Procedures
- Insurance Verification
Accomplishments
Honors: summa cum laude at American Military University
Languages
Spanish
Native or Bilingual
Certification
Emergency Medical Technician - Basic
Timeline
Health Services Technician
United States Coast Guard
02.2017 - Current
Patient Financial Representative
Baptist Health Medical Center
01.2014 - 01.2017
Bachelor of Science - Healthcare Administration
American Military University
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