Shaquisha Heggs
Wadley,Ga
Summary
Assisted in delivering patient-centered care with a focus on quality and compassion. Addressed both acute and chronic conditions with precision and care. Adapted to complex healthcare settings to enhance patient outcomes.
Assisted teams in adapting to rapid changes in fast-paced environments. Supported colleagues in maintaining high-quality work under pressure. Contributed to timely project completions through effective collaboration.
Assisted in conducting research projects by applying technical skills and problem-solving techniques. Supported team members in learning new concepts and methodologies effectively. Maintained attention to detail throughout all tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health Services Technician
East Central Regional Hospital
Augusta, Georgia
10.2024 - Current
- Maintained a clean and organized work area in accordance with safety protocols.
- Transported patients between departments within the healthcare facility as needed.
- Collaborated with healthcare teams to determine needs and support daily objectives.
- Kept watch on people with ongoing and serious health issues.
- Monitored vital signs such as blood pressure, temperature, pulse rate, and respiration rate according to established protocols.
- Collected and compiled data to document performance or assess program quality.
- Restocked supplies and cleaned equipment between patients.
- Monitored health and well-being of clients and reported significant health changes.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Responded promptly to emergency situations by following appropriate protocols.
- Performed basic, non-invasive medical assistant duties.
- Worked effectively in team environments to make the workplace more productive.
Mentor, At-Risk Youth
Lighthouse
augusta, Georgia
03.2022 - 05.2024
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Organized group activities to promote team building among the mentees.
- Assisted at-risk youth in identifying and addressing areas of need, including educational achievement and social development.
- Monitored and provided assistance with such activities as homework, fitness and sports, art and literacy.
- Collaborated with school staff members to ensure academic success of mentees.
- Actively listened to concerns expressed by participants during conversations.
- Reminded patients to take prescribed medications or nutritional supplements.
- Maintained accurate records and documented client data in company databases.
- Recommended coping mechanisms and offered guidance to individuals dealing with intense problems.
- Kept information confidential except in cases pertaining to abuse, neglect or threats.
- Counseled individuals or groups on problem solving techniques.
- Monitored client progress and updated case files accordingly.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Conduct
05.2018 - 02.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on company policies and service protocols.
- Managed high-volume calls, ensuring prompt and accurate responses to customer issues.
- Developed and implemented process improvements, enhancing overall customer satisfaction ratings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
Training Cerificate - Phlebotomy Technician
Tender Care
Augusta, GA07-2024
High School Diploma -
Jefferson County High School
Louisville, GA05-2011
Skills
- Vital signs monitoring
- Phlebotomy techniques
Certification
Certificate Phlebotomy Technician
The National Phlebotomy Association Inc 08/2024
Education and Training
other,other
Timeline
Health Services Technician
East Central Regional Hospital
10.2024 - Current
Mentor, At-Risk Youth
Lighthouse
03.2022 - 05.2024
Customer Service Representative
Conduct
05.2018 - 02.2022
Training Cerificate - Phlebotomy Technician
Tender Care
High School Diploma -
Jefferson County High School