Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan O'Day

Navarre

Summary

Dependable food-service professional with 4 years of experience in high-volume environments, dedicated to delivering exceptional customer experiences. Expertise in cash handling, register balancing, and food safety, combined with a strong ability to resolve conflicts and accommodate special needs. Proven track record of training and mentoring staff to enhance team effectiveness while maintaining operational efficiency. Committed to upholding standards of cleanliness and safety, ensuring every guest receives prompt and attentive service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Crew Member / Keyholder

The Twist
06.2023 - Current
  • Open and close shop independently; balance and reconcile a register averaging $500-$1,000 in daily sales with accuracy.
  • Prepare and serve menu items, ensuring cleanliness and stock levels. • Deliver exceptional customer service an average of 100-200 customers per shift while maintaining fast, friendly services, including resolving complaints and accommodating allergy-related needs.
  • Manage inventory and maintain organization for efficient operations.
  • Train new staff on procedures and best practices to enhance team performance.

Server & Counter Associate

Knott's Asian Cuisine
02.2021 - 06.2023
  • Operated front counter, managed register, answered phone orders, greeted guests, handled 50+ dine-in and take-out orders per-shift processed third-party deliveries (DoorDash/Grubhub).
  • Waited tables, addressed special requests and allergy concerns, ensured timely service, and collaborated with kitchen staff for seamless operations.
  • Supported back-of-house operations, including dish-washing, packaging and labeling orders, sweeping, moping, and closing tasks.

Education

High School Diploma -

Navarre High School
Navarre, FL
05-2025

Skills

  • Customer service & conflict resolution
  • Cash handling & register balancing
  • Food safety & allergy awareness
  • Opening/closing procedures & keyholder responsibilities
  • CPR certified

Certification

  • CPR Certified
  • Microsoft Office 365 (Word, Excel, PowerPoint)

Timeline

Senior Crew Member / Keyholder

The Twist
06.2023 - Current

Server & Counter Associate

Knott's Asian Cuisine
02.2021 - 06.2023

High School Diploma -

Navarre High School

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