Megan Overton
Pleasant Hill,IA
Summary
Motivated to maintain smooth and efficient departmental operations by applying exceptional administrative abilities and independent decision-making skills. Intelligent and decisive professional with good verbal and written communication strengths and adaptable approach to solving routine and complex problems. Maintain office schedules and clerical support for VA team with efficient, well-organized operational assistance. Skillfully maintain supplies and equipment to support staff requirements. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Secretary
Polk County Veteran Affairs
Des Moines, IA
10.2010 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in all areas of office operations.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Oversaw master calendar for personnel.
- Determined Veterans' eligibility and financial status of clients.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Drafted professional business memos, letters and marketing copy to support business objectives and growth.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Drafted agendas, recorded minutes and created official documents for monthly commission meetings.
- Coordinated with referring facilities to ensure follow-up standards are met.
- Wrote and enforced effective administrative procedure plans to reduce errors and prevent process delays.
- Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
Education
Bachelor of Science - Human Services
Kaplan University
Urbandale, IA2017
Cosmetology - undefined
La James Int.
Johnston, IA2005
Skills
- Account reconciliations knowledge
- Meeting support
- Payment posting
- Preparing contracts
- Dictation experience
- Data entry
- Report writing
- Business correspondence
- Expense tracking
- Inter-office communications
- Managing purchasing activities
- Supply ordering
- HIPAA guideline compliance
- Payroll processing
- Office administration
- Appointment scheduling
- Multi-line phone systems
Timeline
Secretary
Polk County Veteran Affairs
10.2010 - Current
Cosmetology - undefined
La James Int.
Bachelor of Science - Human Services
Kaplan University