Megan Pabon
Queens,NY
Summary
Healthcare administrative professional and certified clinical medical assistant with experience supporting patient services in healthcare settings. Proficient in Epic EHR, patient outreach, insurance eligibility and benefits verification, authorizations, referrals, documentation, and patient estimates. Experienced in telephone communication, handling sensitive information, and completing detail-oriented workflows independently.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Administrative Support Associate
Northwell Health / Flexstaff
New York, New York
05.2026 - Current
- Utilize Epic EHR to review, update, and document patient information while maintaining accuracy and confidentiality
- Verify insurance eligibility and benefits to support patient services and administrative workflows
- Prepare and review patient estimates, providing accurate information regarding expected healthcare costs.
- Perform patient outreach and follow-up by telephone regarding home sleep testing services and accurately document communications and patient responses
Personal Shopper
Whole Foods Market
Brooklyn, NY
01.2026 - 04.2026
- Coordinated multiple time-sensitive orders, ensuring accuracy and timely delivery
- Facilitated order fulfillment and provided personalized service to enhance customer satisfaction in fast-paced environment
- Addressed customer inquiries regarding substitutions, updates, and order concerns to maintain clear communication
Medical Assistant Extern
Wellmed Urgent Care
Brooklyn, NY
11.2025 - 01.2026
- Measured and documented vital signs, including blood pressure, temperature, pulse, and respirations to support patient assessment
- Recorded accurate patient medical histories and chief complaints to ensure comprehensive care
- Prepared, cleaned, and sanitized examination rooms to uphold infection control standards and ensure patient safety
- Collected laboratory specimens following infection control and safety protocols
- Supported urgent care providers by assisting with patient flow, comfort, and readiness for examinations
Grocery Associate
Amazon
New York, NY
03.2025 - 12.2025
- Processed high volumes of time-sensitive inventory, ensuring accuracy and adherence to productivity standards to support operational efficiency
- Collaborated with cross-functional teams in fast-paced setting to facilitate smooth operations and achieve daily performance goals
- Maintained a sterile, organized work environment by following safety, cleanliness, and food handling protocols to uphold quality standards
Skills
- Epic EHR documentation
- Insurance eligibility verification
- Patient record management
- Patient outreach
- Patient support
- Microsoft Office
Certification
Certified Clinical Medical Assistant (CCMA) | Stepful | National HealthCareer Association (NHA) | 2025
Timeline
Administrative Support Associate
Northwell Health / Flexstaff
05.2026 - Current
Personal Shopper
Whole Foods Market
01.2026 - 04.2026
Medical Assistant Extern
Wellmed Urgent Care
11.2025 - 01.2026
Grocery Associate
Amazon
03.2025 - 12.2025