Megan Padilla-Rubalcava
Armona,CA
Summary
Dynamic and results-oriented professional with extensive experience across various roles, Demonstrated culinary expertise and kitchen management skills, coupled with strong customer service abilities and a keen attention to detail. Proven track record of enhancing food safety and streamlining inventory processes, significantly improving operational efficiency and customer satisfaction. Skilled at staying focused and productive in high-stress situations and maintaining calmness in busy times. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Chef
Dennys Resturant
Hanford, CA
09.2021 - Current
- Manage inventory and procurement, maintaining consistent food quality.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Trained and managed kitchen personnel and supervised related culinary activity
- Evaluated food products to verify freshness and quality.
- Lead kitchen operations, ensuring 5star service and top-notch food safety.
- Foster a positive kitchen culture through leadership and clear communication
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures
- Placed orders to restock items before supplies ran out.
- Responsed to dietary concerns, and food allergies, creating dishes that meet customer needs and palates.
- Handled and stored food to eliminate illness and prevent cross-contamination
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity
Administrative Assistant
South West Dealers
Carlsbad, CA
01.2006 - 03.2009
- Answered multi-line phone system, a calls, delivering messages to staff and greetingkkh visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Package Delivery Driver
UPS
09.2020 - 01.2021
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Lifted, lowered, and carried packages typically weighing Number pounds throughout regular course of delivery.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
- Completed on-time deliveries by choosing best and most efficient routes.
Cleaning Manager
Busy Bees Cleaners
San Diego, CA
06.2018 - 07.2020
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
- Enhanced client satisfaction with thorough attention to detail in all cleaning tasks, ensuring spaces were well-maintained and presentable.
- Streamlined operations by coordinating schedules, delegating tasks, and monitoring staff performance for optimal productivity.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues as needed.
Refusal/Claims Coordinator/ CSR3
Teamwork Athletic Apparel
San Marcos, CA
02.2010 - 07.2015
- Processed insurance claims to ensure timely resolutions and customer satisfaction.
- Coordinated with various departments to streamline claims processing.
- Improved efficiency by implementing new tracking systems for claims.
- Thoroughly Inspected all damaged and refused packages.applied all necessary fees or credits depending on my findings
- Updated and maintained a highly detailed log of all refused and claim data threw Microsoft programs(Excel, word, & office)
- Trained new employees on claims procedures to maintain consistency and accuracy.
- Collaborated and held weekly meetings with insurance adjusters/Shippers to expedite claim settlements.
- Monitored claim status to ensure adherence to company policies and standards.
- Enhanced customer relations by effectively managing claim inquiries and concerns.
- Conducted detailed investigations into complex claims cases, gathering necessary information to reach accurate conclusions and determine appropriate actions.
- Fully trained and could fully work & operate in 4 different departments; Claims/shipping, Customer Service dept, Finance dept, and Warehouse
- Could create, alter, and delete business acts, orders, and payments.
- Tracked and investigated all missing parcel and would also personally pick, pack, and ship those missing orders
Education
Certificate - Business And Computer Applications
Palomar College
San Marcos, CA05.2010
Diploma - Gender Studies
Ranch Buena Vista Highschool
Vista, CA06.2002
Skills
- Food safety and sanitation
- Strong Customer service skills
- Great at multi tasking
- Good Knowledge of food storage and quality control
- Kitchen management
- Attention to detail
- Effective communications
- Hospitality service expertise
- Inventory management
- Very goal oriented
- Culinary expertise
Timeline
Chef
Dennys Resturant
09.2021 - Current
Package Delivery Driver
UPS
09.2020 - 01.2021
Cleaning Manager
Busy Bees Cleaners
06.2018 - 07.2020
Refusal/Claims Coordinator/ CSR3
Teamwork Athletic Apparel
02.2010 - 07.2015
Administrative Assistant
South West Dealers
01.2006 - 03.2009
Certificate - Business And Computer Applications
Palomar College
Diploma - Gender Studies
Ranch Buena Vista Highschool