Megan Pallad
Tempe,AZ
Summary
Experienced with delivering exceptional customer service and hospitality in fast-paced environments. Utilizes strong communication and interpersonal skills to enhance guest experiences and foster positive relationships. Track record of maintaining composure and efficiency under pressure while ensuring high standard of service.
Overview
4
4
years of professional experience
Work History
Barista Shift Lead
Cabin Coffee Cafe
09.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote a positive environment and provide consistent customer service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils and seating areas daily.
- Completed store opening procedures.
- Maintained regular and consistent attendance and punctuality.
Barista Shift Lead
Malone Coffee Company
04.2023 - 09.2023
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Implemented new cleaning protocols, enhancing overall store cleanliness and customer satisfaction.
Audio Editor and Producer
St. Haralambos Greek Orthodox Church
07.2021 - Current
- Mixed voices, music and taped sound effects for pre-recorded events.
- Used Logic Pro X to mix and edit tracks.
Sales Associate
Bath & Body Works
05.2021 - 08.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Achieved perfect attendance and on-time record.
- Operated POS terminals
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Arts - Culinary Arts
Estrella Mountain Community College
Avondale, AZ05-2026
No Degree - Music
Arizona State University
Tempe, AZ05-2024
Skills
- Customer Service
- Energy and Physical Stamina
- Food and Drink Preparation and Safety
- Store Opening and Closing
- Adaptable and Flexible
- Calm in Fast Paced Environments
- POS System Operations
- Cash Handling
- Detail Oriented
- Music Mixing and Editing
Timeline
Barista Shift Lead
Malone Coffee Company
04.2023 - 09.2023
Barista Shift Lead
Cabin Coffee Cafe
09.2022 - Current
Audio Editor and Producer
St. Haralambos Greek Orthodox Church
07.2021 - Current
Sales Associate
Bath & Body Works
05.2021 - 08.2022
Associate of Arts - Culinary Arts
Estrella Mountain Community College
No Degree - Music
Arizona State University
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