Alana Rondeau

• Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
• Streamlined drink preparation processes for increased efficiency and reduced wait times.
• Contributed to store profitability by upselling products and promoting seasonal offerings.
• Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
• Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
• Implemented creative solutions for resolving customer complaints, resulting in higher customer retention rates.
• Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
• Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
• Assisted with menu development by suggesting new drink recipes based on customer preferences and seasonal trends.
• Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Additional Duties

• Assisting customers
• Cleaning produce
• Opening and closing the stand each shift
• Proper organization