Shipping Manager
Bulldog Battery
Wabash, IN
12/1/15 - Current
- Sales Coordinator/Order Entry
- Assisted salesman in the field with quotes and processing dealer orders for accounting to invoice.
- Entered work orders for manufacturing.
- Customer service to both dealer network and internal departments
- Promoted to Shipping Manager, which including compiling all work orders for manufacturing departments in order to meet shipping deadlines.
- Schedule production accordingly to staff availability while meeting production deadlines.
- Receiving all purchase orders.
- Scheduling Outbound as well as inbound shipments
- Assisting Operations Manager with monthly inventory reporting to CFO.
- Coordinating all returns to facility.
- Assistance with layout questions in regard to CAD drawings for proper build.
- Handled customer complaints related to shipping issues promptly and professionally.
- Tracked inventory levels, replenished stock as needed, and maintained records of shipped items using computer software programs.
- Supervised warehouse staff in order to ensure efficient use of resources when packaging items for shipment.
- Built relationships with shipping and logistics partners to secure better prices and prompt delivery times.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Directed investigations to verify and resolve customer or shipper complaints.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
