Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

MEGAN PHILLIPS

Gause,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Benefits Resolutions SpecialistStore ManagerCustomer Service RepresentativeData Entry Clerk

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

Remote

Salary Range

$15/hr - $1000/hr

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefitsWork from home option

Summary

Experienced professional with a focus on customer service and team leadership. Skilled in administrative tasks and time management, ensuring seamless operations. Aiming to apply strong organizational skills in a Data Entry Clerk role to support data integrity and accuracy.

Overview

16
16
years of professional experience

Work History

Caregiver

AccentCare Home Health-Amer LP
10.2023 - 12.2023
  • Assist the client in his home with daily activities such as feeding, bathing, grooming, walking, and cleaning up around the home.

Benefits Resolutions Specialist

Burnett Specialists Staffing
10.2022 - 11.2022
  • Prescription refills that wouldn't go through the system automatically would get kicked back to the Benefits Resolutions team in order to troubleshoot the issue, attempt to resolve the issue, then resubmit it to. Researching the customers profile, speaking with healthcare providers via phone, and speaking with the customer were our available methods of research.

Store Manager

Cefco Convenience Store
01.2020 - 05.2022
  • Managed overall daily store operations, including hiring, reviewing, and scheduling employees.
  • Completed and balanced all daily paperwork.
  • Handled daily monetary transactions, including bank deposits and ordering change.
  • Supervised a team of up to thirteen employees.
  • Evaluated and enhanced employee customer service performance, fostering excellent customer experiences.
  • Enforced company policies on grooming, cleanliness, uniforms, and cell phone usage.
  • Assigned tasks and supervised employees to ensure compliance with safety procedures and quality control guidelines.
  • Engaged with vendors and suppliers to maintain appropriate inventory levels.
  • Oversaw merchandising, inventory control, ordering, and maintenance functions.

Customer Service Representative

CEFCO Convenience Store
05.2019 - 12.2019
  • Greet customers and provide assistance with purchases.
  • Manage transactions, including cash, credit, and debit payments.
  • Maintain knowledge of store products to answer customer inquiries.
  • Restock shelves and ensure product displays are neat and organized.
  • Handle customer complaints and returns with professionalism.
  • Perform routine cleaning tasks to keep the store presentable.
  • Assist with inventory management and stock checks.
  • Operate and troubleshoot point-of-sale (POS) systems.
  • Promote store loyalty programs and special promotions to customers.
  • Follow safety protocols to ensure a secure shopping environment.

Personal Care Attendant (PCA)

Accentcare Home Health Group
01.2019 - 07.2019
  • Assist client in his home with daily activities such as bathing, feeding, grooming, walking, and cleaning the home.

Firewatch

PMI
04.2016 - 02.2017
  • Fill out Job Safety Analysis for the task the crew is performing everyday. Keep an extinguisher and LEL meter in the perimeter of the job while it is being performed to detect any gases in the air that could cause an explosion. Watch the surrounding area for fires that could have started from the welders sparks.

Branch Manager

Security Finance
09.2011 - 04.2012
  • Prepare daily, weekly, and monthly paperwork as well as goals and schedules. Take loan applications. Accept/Deny loan applications. Take loan payments and give change if applicable. Work with customers who were unable to make their payments and help them to come up with a payment plan they were comfortable with. Audit Assistant Manager cash drawers. Assign call sections and make sure they were being worked. Assign outside collection visits. To care of the unhappy customers in order to retain their business.

Assistant Manager/ Manager in Training

Security Finance
12.2010 - 09.2011
  • Call assigned call section. Also, solicit old and new customers to reopen new loans. Take loan applications. Take payments and maintain a cash drawer. Do assigned field collections. Travel to different offices and assist them when they were short-handed or had an untrained manager taking over an office I would go and assist them with anything they needed help with.

Jailer

Milam County Sherrifs Office Jail Division
09.2009 - 05.2009
  • Maintaining the safety and security of the inmates in the facility. Escorting them in, out and around the jail. Performing searches of the cells to look for things they are not allowed to be in possession of. Passing them their meals and picking up their trays. Breaking up and fights and separating them.

Juvenile Detention Officer

Rockdale Regional Juvenile Justice Center
03.2008 - 09.2008
  • Maintaining the safety and security of the juveniles in my assigned unit. Escorting them to classroom, lunchroom or any other activities they had planned on a daily basis. Making sure they did not escape and they were taken care of and not injured by themselves or one another. Documenting everything.

Education

High School Diploma - undefined

Milano High School
Milano, TX

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Multitasking and organization
  • Strong ethics
  • Verbal and written communication skills
  • Flexible schedule and availability
  • Medical record-keeping
  • HIPAA compliance
  • Client documentation
  • Complex Problem-solving
  • Records management
  • Conflict resolution

Timeline

Caregiver

AccentCare Home Health-Amer LP
10.2023 - 12.2023

Benefits Resolutions Specialist

Burnett Specialists Staffing
10.2022 - 11.2022

Store Manager

Cefco Convenience Store
01.2020 - 05.2022

Customer Service Representative

CEFCO Convenience Store
05.2019 - 12.2019

Personal Care Attendant (PCA)

Accentcare Home Health Group
01.2019 - 07.2019

Firewatch

PMI
04.2016 - 02.2017

Branch Manager

Security Finance
09.2011 - 04.2012

Assistant Manager/ Manager in Training

Security Finance
12.2010 - 09.2011

Jailer

Milam County Sherrifs Office Jail Division
09.2009 - 05.2009

Juvenile Detention Officer

Rockdale Regional Juvenile Justice Center
03.2008 - 09.2008

High School Diploma - undefined

Milano High School

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