MEGAN PHILLIPS
Big Sky,MT
Summary
Creative Baker with five years of experience mixing ingredients according to recipes to make baked goods. Well-versed in applying glazes and icings, kneading and preparing equipment. Friendly individual possessing outstanding attention-to-detail and excellent memorization skills. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Strong verbal and written communication skills as well as an organized nature and a proactive approach to problem-solving and conflict resolution. Motivated to plan activities that promote skill development, social development, and positive interactions. Positive role model who encourages personal growth and teaches new skills.
Overview
6
6
years of professional experience
Work History
Baker
Small Business Owners
Big Sky, MT
08.2019 - Current
- Started own bakery business
- Assisted in teaching of baking classes for customers
- Created new recipes using available ingredients and for special occasions.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Cut and shaped dough for rolls, bread and various pastries.
- Finished baked goods with glazes, icings and other toppings.
Housekeeper
Yellowstone Club
Big Sky, MT
12.2023 - Current
- Clean high end luxury homes
- Team Lead of coworkers during daily cleaning
- Conducted daily inspections of the clean room for potential contamination sources.
- Provided training to other personnel on proper cleaning techniques, safety protocols, and best practices within a controlled environment.
- Developed and maintained relationships with high-end customers, anticipating their needs and preferences.
Housekeeper
Rainier Guest Services
Paradise, WA
05.2023 - 09.2023
- Cleaned and maintained lobby and common areas, such as restocking supplies and cleaning public bathrooms
- Answered inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Contacted housekeeping or maintenance staff when guests reported problems
- Recorded guest comments or complaints, referring customers to managers as necessary
- Prepared and cleaned guest rooms in a timely manner
- Trained new housekeeping staff.
Dance Instructor
Bailey Fine Arts Centre
Columbia, SC
08.2019 - 05.2022
- Communicated with parents to achieve their child's success
- Assisted main teachers by preparing curriculum and enforcing classroom behavior
- Prepared and cleaned classrooms biweekly.
Gymnastics Recreational and Team Coach
Carolina Gymnastics Center
Columbia, SC
06.2018 - 09.2021
- Put in place exercise and training programs that improved individual and team performance
- Taught athletes to promote good sportsmanship with each other and opposing teams
- Communicated with parents about their athletes' goals and progress
- Trained and supervised incoming coaches
- Introduced new games and drills that assisted students in improving their skill levels.
Education
High School Diploma -
Homeward Education Association
05.2023
Skills
- Cake Decorating
- Recipe Development
- Customer Service
- Communications
- Coach
- Detail Oriented
- Self Motivated
- Adaptable
- Team Player
- Customer Satisfaction
Timeline
Housekeeper
Yellowstone Club
12.2023 - Current
Housekeeper
Rainier Guest Services
05.2023 - 09.2023
Baker
Small Business Owners
08.2019 - Current
Dance Instructor
Bailey Fine Arts Centre
08.2019 - 05.2022
Gymnastics Recreational and Team Coach
Carolina Gymnastics Center
06.2018 - 09.2021
High School Diploma -
Homeward Education Association
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