Summary
Overview
Work History
Education
Skills
Timeline
Generic

MEGAN PICONE

Los Angeles,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly learning new skills.

Overview

6
6
years of professional experience

Work History

Universal Banker

Citibank
10.2024 - 04.2026
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Processed transactions efficiently, ensuring compliance with policies and procedures.
  • Educated clients on banking products and services to enhance financial literacy.
  • Collaborated with team members to streamline operations and improve workflow efficiency.

IT Support Analyst

Santa Cruz County
05.2023 - 08.2024
  • Troubleshot and resolved problems with programs and systems
  • Tested, maintained and monitored computer programs and systems
  • Assisted staff and users with computer malfunctions and program problems
  • Conferred with clients regarding information processing or computation needs
  • Developed and managed project plans while providing status updates to management
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access
  • Execute all tasks with communication via Microsoft Teams and Outlook
  • Create extensive Excel sheets for duties assigned

Shift Supervisor

CVS Pharmacy
07.2020 - 06.2023
  • Completed opening and closing duties to facilitate business operations
  • Reinforced rules to promote employee performance
  • Assisted upper management with daily operations to meet standards of service and quality
  • Operated POS systems
  • Trained new employees by providing knowledge of specific store tasks and policies
  • Engaged customers in friendly, professional dialogue to determine needs

Education

Bachelor of Arts - Geography

University of California - Los Angeles
Los Angeles, CA
06.2026

Skills

  • Written and Verbal Communication
  • Customer-Oriented
  • Flexible and Adaptable
  • Efficient Learner
  • Organization and Time Management
  • Fluent in Microsoft Teams, Outlook, Excel & all Google systems alike

Timeline

Universal Banker

Citibank
10.2024 - 04.2026

IT Support Analyst

Santa Cruz County
05.2023 - 08.2024

Shift Supervisor

CVS Pharmacy
07.2020 - 06.2023

Bachelor of Arts - Geography

University of California - Los Angeles