Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly learning new skills.
Overview
6
6
years of professional experience
Work History
Universal Banker
Citibank
10.2024 - 04.2026
Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Processed transactions efficiently, ensuring compliance with policies and procedures.
Educated clients on banking products and services to enhance financial literacy.
Collaborated with team members to streamline operations and improve workflow efficiency.
IT Support Analyst
Santa Cruz County
05.2023 - 08.2024
Troubleshot and resolved problems with programs and systems
Tested, maintained and monitored computer programs and systems
Assisted staff and users with computer malfunctions and program problems
Conferred with clients regarding information processing or computation needs
Developed and managed project plans while providing status updates to management
Performed troubleshooting on networking and connectivity issues to restore connections and network access
Execute all tasks with communication via Microsoft Teams and Outlook
Create extensive Excel sheets for duties assigned
Shift Supervisor
CVS Pharmacy
07.2020 - 06.2023
Completed opening and closing duties to facilitate business operations
Reinforced rules to promote employee performance
Assisted upper management with daily operations to meet standards of service and quality
Operated POS systems
Trained new employees by providing knowledge of specific store tasks and policies
Engaged customers in friendly, professional dialogue to determine needs
Education
Bachelor of Arts - Geography
University of California - Los Angeles
Los Angeles, CA
06.2026
Skills
Written and Verbal Communication
Customer-Oriented
Flexible and Adaptable
Efficient Learner
Organization and Time Management
Fluent in Microsoft Teams, Outlook, Excel & all Google systems alike