Megan Poss
Middletown,NJ
Summary
Accomplished Human Resources Executive with a proven track record at Target Corporation, enhancing productivity through flexible work arrangements and optimizing talent acquisition. Skilled in strategic planning and employee relations, demonstrated success in elevating customer service standards and fostering strong client relationships. Expert in workforce planning and onboarding, committed to driving results and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
Human Resources Executive
Target Corporation
06.2023 - Current
- Introduced flexible work arrangements that improved productivity while supporting employee work-life balance.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Directed hiring and onboarding programs for new employees.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Partnered with department heads to address staffing needs, optimizing talent acquisition efforts.
Customer Support Specialist
Target Corporation
07.2019 - 06.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Business Administration And Management
Rutgers, The State University of New Jersey
New Brunswick, NJ06.2025
Associate of Arts - Education Administration
Brookdale Community College
Lincroft, NJ05.2023
Skills
- Onboarding process
- Employee Relations
- Human Resources Management
- Workforce Planning
- Strategic Planning
- Recruitment Strategies
- Payroll Administration
Timeline
Human Resources Executive
Target Corporation
06.2023 - Current
Customer Support Specialist
Target Corporation
07.2019 - 06.2023
Bachelor of Arts - Business Administration And Management
Rutgers, The State University of New Jersey
Associate of Arts - Education Administration
Brookdale Community College