MEGAN RICHELLE BAKER
Project/Program Delivery Lead
Austin,TX
Summary
Dynamic professional with extensive leadership experience and a proactive approach to achieving organizational goals. Forward-thinking and assertive, excels in driving initiatives and inspiring teams to exceed expectations. Demonstrates exceptional communication skills and strong presence, ensuring clarity and alignment across projects. Committed to fostering a collaborative and trusting work environment, while consistently delivering outstanding results.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Senior Principal - Client Leadership
Slalom
Austin, TX
09.2022 - 06.2024
- Led the development of local market account strategies and Go to Market plans for assigned Meta business units, resulting in approximately 400% growth in the Austin market over 18 months
- Created statements of work, designed proposals, and responded to RFPs while working with subject matter expertise to sell engagements
- Ensured the delivery of work, staffed teams, and monitored utilization and budgets for multiple projects simultaneously
- Built, established, and maintained strategic relationships with clients while serving as their main point of contact and providing timely problem resolution
- Influenced strategic direction and identified ways Slalom could assist clients by showing our deep Meta expertise and recognizing opportunities within their organization
- Mentored junior staff members on best practices, organizational culture, and professional development
Technology Delivery & Operations Excellence Senior
Accenture
Austin, TX
04.2022 - 09.2022
- Led a team of approximately 15 technical product managers located in the US and India
- Created high-level product roadmap for project phases, collaborating with stakeholders to define goals and objectives
- Developed detailed project phase plans outlining tasks, resources needed, timelines, milestones
- Conducted weekly meetings with executives and relevant stakeholders to review progress against project timelines
- Established best practices for product management processes for the project
Senior Principal Consultant/Principal Consultant
Headspring
Austin, TX
04.2019 - 04.2022
- Provided leadership and guidance to project teams of software engineers and consultants, ensuring quality delivery for Headspring's clients
- Designed and managed detailed project plans for complex projects, including resource allocation and timeline management
- Built strong relationships with clients by becoming a customer advocate and ensuring alignment with organizational goals
- Devised processes and procedures to streamline operations, both internally and for client projects
- Managed 3 to 5 projects simultaneously while meeting deadlines as efficiently as possible
- Presented monthly progress reports at executive level meetings highlighting key achievements and challenges faced
- Trained junior staff on processes and tools used in the organization
Senior Consultant
Headspring
Austin, TX
03.2018 - 04.2019
- Led a successful modernization for a fraternal financial organization, ensuring on-time delivery of deliverables within budget
- Identified opportunities to streamline processes and reduce operational costs for the client
- Managed a collaborative team consisting of internal, client, and third party vendor resources while simultaneously teaching the team Agile methodologies
Senior Support Operations Manager
SolarWinds
Austin, TX
03.2016 - 10.2017
- Led the Knowledge Centered Service (KCS) relaunch effort for approximately 200 Customer Support agents
- Responsible for and managed the project plan, budget, and executive communications and presentations
- Delivered key project milestone documentation, including the creation of and conduction of classroom training
- Analyzed reports in Tableau to confirm accuracy and to determine requirements for new, consolidated reports
- Designed new reports dashboard for managers to more effectively track team statistics
Senior Consultant
Catapult Systems
Austin, TX
02.2014 - 08.2015
- Reviewed Statements of Work, developed kick-off presentations, and lead initial client meetings
- Developed project plans & budget estimates and tracked employee time & expenses to projections
- Lead daily scrum meetings, team meetings, requirements gathering sessions, project kick-offs and closures
- Elicited and gathered customer requirements through customer interviews, shadowing, and design sessions
- Designed and developed requirements artifacts (i.e. user stories, content plans, specifications documents)
- Managed a team of analysts, designers, developers and testers through the project lifecycle
Business Process Analyst
Department of Veteran's Affairs
Austin, TX
06.2010 - 10.2013
- Led & managed the requirements life cycle process for system enhancements
- Designed, developed & updated functional specifications detailing new features and change requests
- Created use cases to support business processes related to change requests
- Trained the Austin team of business analysts on utilized tools and processes
Professional Services Senior Analyst
Affiliated Computer Services (ACS), Inc.
Austin, TX
10.2007 - 06.2010
- Led the requirements gathering efforts for new project implementations and change requests
- Designed and developed requirements artifacts and use cases
- Managed the relationship and work products of the off-shore (Tianjin, China) business analysts
- Trained new business analysts on processes and procedures.
Senior Consultant
Accenture
Austin, TX
08.2004 - 10.2007
- Lead client meetings to discuss changes to existing systems
- Lead analysis, design, & development efforts to improve operational performance of system
- Determined priority and accuracy of time & cost estimates based on the review of system changes
- Developed requirements & created functional designs
Systems Analyst
Deloitte Consulting
Pittsburgh, PA
05.2000 - 08.2004
- Prioritized, distributed, & monitored team assignments for a team of approximately 15 team members
- Created testing plans including timelines, projections, & guidelines for system integration testing
- Determined system modifications & updated requirements documentation to reflect policy changes
- Conducted joint application design (JAD) sessions for a Learning Management System (LMS)
Education
Bachelor of Science - Information Science
UNIVERSITY OF PITTSBURGH
Pittsburgh, PA 09.1996 - 12.2000
Skills
Team Leadership
Strategic Leadership
Stakeholder Relationship Management
Presentation Skills
Adaptability
Business Process Improvement
Roadmap Development
Project Management
Project Planning
Resource Management
Product Management
Product Development
Requirements Gathering
undefinedCertification
KCS V6 PRACTICES, 02/01/17
Timeline
Senior Principal - Client Leadership
Slalom
09.2022 - 06.2024
Technology Delivery & Operations Excellence Senior
Accenture
04.2022 - 09.2022
Senior Principal Consultant/Principal Consultant
Headspring
04.2019 - 04.2022
Senior Consultant
Headspring
03.2018 - 04.2019
Senior Support Operations Manager
SolarWinds
03.2016 - 10.2017
Senior Consultant
Catapult Systems
02.2014 - 08.2015
Business Process Analyst
Department of Veteran's Affairs
06.2010 - 10.2013
Professional Services Senior Analyst
Affiliated Computer Services (ACS), Inc.
10.2007 - 06.2010
Senior Consultant
Accenture
08.2004 - 10.2007
Systems Analyst
Deloitte Consulting
05.2000 - 08.2004
Bachelor of Science - Information Science
UNIVERSITY OF PITTSBURGH
09.1996 - 12.2000
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