Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Megan Reid

Veazie,ME

Summary

Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail, and a positive and upbeat mentality. Seasoned Administrative Operations Lead with exemplary leadership skills. Engaging personality and patient-driven background coupled with medical knowledge. Highly-qualified Operations Lead successful at taking on routine and complex challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hard working leader with a history of streamlining operations and increasing efficiency.

Overview

5
5
years of professional experience

Work History

Administrative Operations Lead

Penobscot Community Health Care
Old Town, ME
09.2020 - Current
  • Trained, managed and motivated employees to promote professional skill development.
  • Developed and oversaw strategies for improving operational efficiency and accuracy.
  • Motivated employees to share ideas and feedback.
  • Managed scheduling for 15 employees to optimize productivity.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Performed root cause analysis on inventory discrepancies and implemented impactful solutions.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.

Patient Service Representative

Penobscot Community Health Care
Old Town, ME
09.2018 - Current
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Provided consultations for patients about rights and services.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
  • Assisted current Medical Support Assistants with task overflow and any other responsibilities as needed

Education

Associate of Science - Nursing

Florida State College at Jacksonville Downtown Campus
2012

Skills

  • Patient-oriented
  • Staff development talent
  • Strong leader
  • Works well under pressure
  • Supervisory Skills
  • Exceptional interpersonal skills
  • Clinical training
  • Patient advocacy
  • Critical thinking proficiency
  • Self-discipline

Affiliations

Promoted to head trainer at Chili's Grill and bar
Promoted to back of house supervisor to ensure quality for guests and a safe work environment for all employed

Promoted to Key Manager

Volunteered with St. Jude's to coordinate fund-raising efforts with other districts

Joined NIDA Grant Committee

Joined Employee Morale Committee as well as the subcommittee for Spirit Week and Employee of the Year Celebration

Nominated Non-Clinical Employee of the Year for 2020


Timeline

Administrative Operations Lead

Penobscot Community Health Care
09.2020 - Current

Patient Service Representative

Penobscot Community Health Care
09.2018 - Current

Associate of Science - Nursing

Florida State College at Jacksonville Downtown Campus

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Megan Reid