Megan Renee Mungia

• Served as primary point of contact for customers, handling inquiries and resolving issues
• Coordinated schedules and communicated updates between drivers and clients
• Managed invoices, records, and administrative tasks with high accuracy
• Maintained strong client relationships through consistent, professional communication

• Handled high-volume inbound calls assisting customers with accounts, loans , day to day transactions, and online banking
• Resolved customer issues efficiently while maintaining a positive experience
• Navigated 20+ banking systems to access and update account information
• Met performance goals for call handling time, accuracy, and customer satisfaction

• Facilitated equine sales by connecting owners with high-profile clients and quality homes.

• Achieved high customer satisfaction by providing effective training with their horses . Improved buyer confidence through proper equine vetting .

• Streamlined international shipping processes to enhance delivery efficiency.

• Achieved high customer satisfaction ratings through attentive service and prompt order processing.

• Streamlined cash handling processes to reduce wait times for customers.

• Enhanced team performance by mentoring new employees in service best practices.