Megan Richardson
Carrollton,TX
Summary
Accomplished Analyst that drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Customer Success Analyst
Lowes Home Improvment
05.2023 - Current
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Analyzed data trends for management team.
- Prepared internal reports and analyses based on data from different areas.
- Presented findings via talks and written reports.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers
Front End Supervisor
Total Wine & More
07.2021 - 05.2023
- Support store management team in maintaining company brand by delivering best-in-class service, selection, and value to customers
- Responsible for training and managing team members in day-to-day operations
- Conduct employee interviews and oversee onboarding processes
- Maintain store organization, safety, cleanliness, and inventory supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 7checkout stations to verify adequate cash supply
- Successfully drove new product lines to increase annual profits by 15%
Customer Support Analyst I
Istation
08.2019 - 07.2021
- Provided highest level of customer support to resolve and handle complex cases
- Assisted customers via phone and email submissions
- Responsible for 40+ cases daily, exceeding quota by 5 percent.
- Demonstrated persistence in solving customer’s issues to keep response time to minimize queue wait times
- Worked with cross-functional teams to collaborate on improvements to products and software
- Responded to product inquiries by staying up to date with current products, upgrades, and new releases
- Managed fast-paced work to assist high volume of daily customers using multiple internal databases and systems.
Education
RDA Certification -
Dental Assistant Academy
Irving, TX11.2021
High School Diploma - undefined
Poteet High School
Mesquite, TX05.2008
Skills
- Microsoft Office
- Salesforce (CRM)
- Order Management
- Complaint Resolution
- Account Management
- Call Control
- Customer Account Management
- Document and Records Management
- Quality Control Policies
- Calm and Professional Under Pressure
- Best Practices Management
Timeline
Customer Success Analyst
Lowes Home Improvment
05.2023 - Current
Front End Supervisor
Total Wine & More
07.2021 - 05.2023
Customer Support Analyst I
Istation
08.2019 - 07.2021
RDA Certification -
Dental Assistant Academy
High School Diploma - undefined
Poteet High School
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