Megan Riley
Canyon,TX
Summary
Detail-oriented administrative professional with more than three years of federal government experience providing high-volume clerical, scheduling, records management, and customer support services for the U.S. Department of Veterans Affairs. Experienced coordinating with multiple departments, maintaining confidential records, managing electronic documentation, and ensuring accuracy in fast-paced environments. Proficient with Microsoft Office, electronic record systems, and administrative procedures. Recognized for organization, professionalism, attention to detail, and the ability to prioritize competing tasks while providing outstanding customer service.
CORE QUALIFICATIONS
- Administrative Support
- Records Management
- Data Entry & Documentation
- Microsoft Word, Excel, Outlook, PowerPoint & Teams
- Electronic Records Systems
- Scheduling & Calendar Management
- Customer Service
- Document Processing
- Telephone & Email Communication
- Confidential Information Handling
- Quality Assurance
- Problem Solving
- Organization & Time Management
- Multi-tasking
- Federal Government Experience
- Team Collaboration
Overview
4
4
years of professional experience
Work History
MSA
Department of Veterans Affairs
Remote
08.2022 - 01.2026
- GS 5 step 3
- Coordinated community care referrals and administrative processes for Veterans receiving healthcare services.
- Processed electronic consults, medical documentation, and records while maintaining strict confidentiality and accuracy.
- Managed communication between VA providers, community healthcare providers, and third-party administrators to ensure timely completion of services.
- Maintained detailed electronic records and ensured documentation met federal standards.
- Answered inquiries from Veterans, medical providers, and outside organizations while resolving scheduling and documentation issues.
- Verified receipt of medical records and tracked completion of required documentation.
- Utilized multiple electronic systems to organize, retrieve, and maintain records.
- Prioritized multiple assignments while consistently meeting deadlines in a fast-paced remote environment.
- Maintained professional communication with internal and external stakeholders.
- Supported department operations through administrative and clerical duties as assigned.
MSA Float
Department of Veterans Affairs
Amarillo, TX
10.2021 - 08.2022
- GS 4
- Provided administrative support across multiple specialty clinics, demonstrating flexibility and adaptability.
- Scheduled, rescheduled, and coordinated appointments while maintaining accurate electronic records.
- Performed front desk operations including telephone support, customer service, appointment management, and document processing.
- Verified patient demographic and insurance information while ensuring data accuracy.
- Maintained confidential electronic records using multiple VA computer systems.
- Assisted staff with administrative reporting and quality improvement initiatives.
- Produced correspondence and reports using Microsoft Word, Excel, PowerPoint, and Teams.
- Cross-trained in numerous departments, allowing coverage wherever staffing needs existed.
- Worked collaboratively with physicians, nurses, administrators, and support staff to ensure efficient daily operations.
- Demonstrated strong organizational skills by managing multiple priorities with minimal supervision
Education
Applied Sciences
Amarillo College
Amarillo, TXSkills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Teams
- Electronic Records Management
- Data Entry
- Scheduling Software
- CPRS/VistA
TECHNICAL SKILLS
- Document Management Systems
- Federal Government (GS-5) Experience
- Excellent Written and Verbal Communication
- Strong Attention to Detail
- Confidential Records Handling
- Process Improvement
- Dependable and Self-Motivated
- Fast Learner
- Customer-Focused
ADDITIONAL STRENGTHS
Timeline
MSA
Department of Veterans Affairs
08.2022 - 01.2026
MSA Float
Department of Veterans Affairs
10.2021 - 08.2022
Applied Sciences
Amarillo College