MEGAN RODRIGUEZ
Long Island City,NY
Summary
Personable, dedicated, IT individual with the skills in making efficient decisions. Seeking an entry level position focusing in the IT and business field that will give me an opportunity to develop professionally as an employee and continue to learn with my student mentality.
Overview
5
5
years of professional experience
Work History
IT Intern
TekConn Services Inc
4 2024 - 5 2024
- Managed incoming calls from clients and efficiently directed them to the appropriate technical support
- Conducted inventory management using Excel, ensuring accurate records of equipment
- Orchestrated the setup of new laptops, tailoring each device with specific applications requested by clients and facilitating remote installation via the Kaseya agent
- Liaised with manufacturers such as Lenovo and Apple to arrange repairs for defective laptops
- Troubleshooting techniques, including removing users from distribution lists online
- Navigated Proof point to manage the company's spam filter effectively.
IT Assistant
Ace Institute of Technology
05.2023 - 06.2024
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Assisted in the development of custom applications tailored to specific departmental needs, resulting in increased efficiency.
- Developed user-friendly IT solutions for improved staff productivity.
- Installed and configured software and hardware.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
Heavy cleaner
Columbia University
01.2019 - 01.2022
- Operate any and all motor-driven cleaning equipment to strip and wax floors, stairwells, and corridors; Sweep and mop entrance, lobby, stairwells, and elevator landings; Wash walls and blackboards, clean mirrors, glass partitions, banisters, and mailboxes; Receive and store household supplies and equipment
- Responsible for the safekeeping, minor repairs, and preservation of all janitorial equipment and materials.
Education
Criminal Justice Candidate -
JOHN JAY COLLEGE OF CRIMINAL JUSTICE
High School Diploma -
ACADEMY FOR YOUNG WRITERS
LAN & WAN Administrator Program -
Ace Institute of Technology
Skills
Diagnose, troubleshoot and resolve a wide range of software, hardware, network issues
Install, configure and modify hardware and software to ensure optimal performance
Strong knowledge of LAN, WAN and VPN
Performed data backups and disaster recovery operations, updated and rebooted systems as required
Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment
Conducted virus /adware removals
Installed and configured Windows XP, Windows Vista, Windows 7, 10 operating system
Remote Software: TeamViewer, Windows Remote Assistance and Remote Desktop
Google Docs
Additional Information
Reference - Abdul Sahibjan - abdul@acecareer.edu
Timeline
IT Assistant
Ace Institute of Technology
05.2023 - 06.2024
Heavy cleaner
Columbia University
01.2019 - 01.2022
IT Intern
TekConn Services Inc
4 2024 - 5 2024
Criminal Justice Candidate -
JOHN JAY COLLEGE OF CRIMINAL JUSTICE
High School Diploma -
ACADEMY FOR YOUNG WRITERS
LAN & WAN Administrator Program -
Ace Institute of Technology