Megan R. Schley
Washington,DC
Summary
Accomplished government operations and community engagement professional with more than 15 years of experience leading strategic initiatives, stakeholder engagement, constituent services, event management, and organizational operations. Proven ability to build partnerships across government agencies, community organizations, faith-based institutions, businesses, and residents to advance public service goals. Skilled in executive administration, public affairs, project management, communications, and team leadership. Recognized for delivering operational excellence, strengthening community relationships, and driving impactful programs that improve resident engagement and service delivery.
Overview
22
22
years of professional experience
Work History
Director of Operations
Mayor's Office of Community Relations and Services (MOCRS), Government of the District of Columbia
06.2024 - Current
- Direct day-to-day operations for the Mayor's Office of Community Relations and Services, supporting community engagement and constituent service efforts across all eight wards.
- Manage agency operations, administrative functions, and strategic initiatives to ensure efficient service delivery and organizational effectiveness.
- Coordinate with District agencies, community organizations, faith leaders, civic associations, businesses, and residents to address community priorities and concerns.
- Lead planning and execution of mayoral events, public meetings, town halls, community forums, and stakeholder engagement initiatives.
- Develop and implement operational processes and procedures to improve workflow, accountability, and responsiveness.
- Supervise staff and support professional development, performance management, and team effectiveness.
- Prepare executive briefings, reports, presentations, and correspondence for senior leadership.
- Manage budgets, procurement activities, contracts, and operational resources.
- Serve as a liaison between executive leadership, government agencies, elected officials, and community stakeholders.
- Support emergency response, constituent issue resolution, and special projects on behalf of the Mayor's administration.
Catering Sales Assistant
The Mayflower Hotel
Washington, DC
05.2018 - 06.2022
- Deliver exceptional customer service while managing guest relations and operational support functions.
- Coordinate with multiple departments to ensure seamless execution of events and guest experiences.
- Resolve complex customer concerns and provide solutions in a fast-paced environment.
- Train and mentor new staff on customer service standards and operational procedures.
Sports Anchor
Sports Entertainment Network (SEN)
08.2015 - 03.2020
- Produced and delivered broadcast content while conducting interviews and researching newsworthy stories.
- Built relationships with athletes, organizations, and community stakeholders to support programming.
- Developed communication strategies to engage audiences through broadcast and digital media platforms.
- Maintained editorial standards and ensured accuracy of published content.
Office Manager
Stellar Smiles Dental Care
Washington, DC
09.2010 - 10.2018
- Directed daily operations for busy healthcare practice, ensuring efficiency, compliance, and exceptional customer service.
- Managed staffing, scheduling, training, inventory control, and administrative functions.
- Led marketing and communications efforts, including website management and advertising campaigns.
- Developed operational procedures that enhanced productivity and improved patient satisfaction.
- Resolved employee and customer concerns while fostering a positive workplace culture.
Producer
DCTV
Washington, DC
10.2012 - 12.2012
- Managed television production projects from concept development through final delivery.
- Coordinated talent, production schedules, and logistical operations.
- Conducted interviews and developed content addressing community and public interest topics.
Enumerator
U.S. Census Bureau
Detroit, MI
04.2010 - 08.2010
- Conducted community outreach and data collection efforts in accordance with federal guidelines.
- Maintained confidentiality and accuracy while engaging diverse populations.
- Ensured compliance with quality control standards and reporting requirements.
Intern / Daily Radio Station Blogger
92Q Cumulus Radio
Nashville, TN
05.2009 - 12.2009
- Assisted with community outreach events, promotions, and public engagement activities.
- Developed written content highlighting local news, entertainment, and community events.
Dental Receptionist
Good Hope Dental
Washington, DC
06.2008 - 12.2008
- Provided administrative and customer service support in a healthcare environment.
- Managed scheduling, patient records, and front-office operations.
Supervising Producer
Glasshouse Radio, Howard University
01.2005 - 05.2008
- Oversee operations, programming logistics, and talent coordination for an online radio platform.
- Manage partnerships, production schedules, and administrative responsibilities.
- Serve as a liaison between content creators, technical teams, and stakeholders.
Intern
BET Corporate
Washington, DC
09.2007 - 12.2007
- Conducted research and prepared news briefs covering entertainment and current events.
- Supported production teams and contributed content development ideas.
Host
WB20
Detroit, MI
06.2004 - 09.2004
- Hosted a local television program featuring interviews and community-focused content.
Education
Bachelor of Arts - Broadcast Journalism, Sociology
Howard University
Washington, DC05-2008
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Project Management
- Community Outreach
- Stakeholder Engagement
- Constituent Services
- Event Coordination
- Public Relations
- Strategic Communications
- Social Media Management
- Pro Tools
- Administrative Operations
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
Affiliations
- Howard University Association of Black Journalists
- Contributing Writer, The Hilltop Newspaper
- Member, Michigan Club
- Mentor, Bruce Monroe Elementary School
CORE COMPETENCIES
- Government Operations & Administration
- Community Engagement & Outreach
- Constituent Services
- Public Affairs & Strategic Communications
- Executive Support & Leadership
- Stakeholder & Relationship Management
- Event Planning & Logistics
- Project & Program Management
- Interagency Coordination
- Public Speaking & Community Relations
- Staff Supervision & Team Development
- Budget & Resource Management
- Crisis Response & Problem Resolution
Timeline
Director of Operations
Mayor's Office of Community Relations and Services (MOCRS), Government of the District of Columbia
06.2024 - Current
Catering Sales Assistant
The Mayflower Hotel
05.2018 - 06.2022
Sports Anchor
Sports Entertainment Network (SEN)
08.2015 - 03.2020
Producer
DCTV
10.2012 - 12.2012
Office Manager
Stellar Smiles Dental Care
09.2010 - 10.2018
Enumerator
U.S. Census Bureau
04.2010 - 08.2010
Intern / Daily Radio Station Blogger
92Q Cumulus Radio
05.2009 - 12.2009
Dental Receptionist
Good Hope Dental
06.2008 - 12.2008
Intern
BET Corporate
09.2007 - 12.2007
Supervising Producer
Glasshouse Radio, Howard University
01.2005 - 05.2008
Host
WB20
06.2004 - 09.2004
Bachelor of Arts - Broadcast Journalism, Sociology
Howard University