Megan Ryan
Sour Lake
Summary
Dedicated team player with a proven ability to manage multiple responsibilities while maintaining high standards of quality and service. Background in healthcare and customer-facing roles, ensuring a patient-centered approach and adherence to safety compliance. Excited to bring strong organizational and interpersonal skills to a new opportunity.
Overview
8
8
years of professional experience
Work History
Lab Technican
Grifols
01.2025 - Current
- Managed daily operations in the plasma processing facility, ensuring compliance with safety and quality standards.
- Obtained plasma samples from donations and kept document of donation records
- Maintained accurate documentation of processing activities in compliance with regulatory requirements.
Car Wash Attendant
Blue Crew Car Wash
09.2020 - 05.2022
- Built relationships with customers to increase likelihood of repeat business. Demonstrated excellent customer service skills, including greeting customers and providing helpful advice on car wash services.
- Provided detailed descriptions of various car wash packages to customers. Efficiently handled cash payments and credit card transactions.
- Worked closely with team members to ensure efficient workflow throughout shift hours. Assisted customers with selecting and purchasing car wash package based on individual needs.
- Inspected vehicles for dirt, debris and damage before beginning car wash process. Frequently communicated with management regarding customer feedback or any issues encountered on the job.
Nurse Aide
Silsbee Oaks Health Care
03.2020 - 05.2020
- Assisted with adequate nutrition and intake. Comforted patients and provided each with reassurance and encouragement.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, bathroom needs, meals and exercise.
- Documented information in patient charts and communicated status updates to interdisciplinary team.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Sales Associate
Ashley Furniture Homestore
10.2019 - 02.2020
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Built and maintained professional relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Recommended merchandise to customers based on needs and preferences.
Medical Assistant
SETX Child Guidance Center
02.2018 - 05.2018
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports, and patient correspondence.
- Interviewed patients to collect medical information and insurance details. Processed patient payments and scanned identification and insurance information.
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers and patients.
- Ensured patient information including insurance, demographics and health history were input into the system and ensured all information was up to date.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Set up appointments for physician visits and procedures using calendar software.
- Kept waiting room well-maintained to have a neatly organized and safe area.
- Scheduled and followed-up on patient appointments, collected and processed patient payments and maintained patient files.
- Followed HIPPA guidelines at all times according to company policy.
- Pleasantly greeted each patient and had sign-in sheet filled out with each guest.
Education
Medical Assistant - undefined
Brightwood College
Beaumont, United StatesHigh School Diploma - undefined
Hardin Jefferson High School
Sour Lake, United States01.2012
Skills
- Organizational Skills
- Multitasking
- Time Management
- Attention to Detail
- Team Collaboration
- Documentation Accuracy Expert
- Quality Assurance Expert
- Safety Compliance Expert
- Customer service Expert
- Strong communication skills Expert
- Reliability and punctuality Expert
- Adaptability to change Expert
Timeline
Lab Technican
Grifols
01.2025 - Current
Car Wash Attendant
Blue Crew Car Wash
09.2020 - 05.2022
Nurse Aide
Silsbee Oaks Health Care
03.2020 - 05.2020
Sales Associate
Ashley Furniture Homestore
10.2019 - 02.2020
Medical Assistant
SETX Child Guidance Center
02.2018 - 05.2018
Medical Assistant - undefined
Brightwood College
High School Diploma - undefined
Hardin Jefferson High School