Megan Saldana
Fremont,OH
Summary
MBA-trained operations leader with a proven track record of driving performance, optimizing logistics workflows, and leading large teams in high-volume environments. Experienced in cross-dock operations, distribution, and customer-facing operations with a strong focus on process improvement, workforce planning, and execution. Known for delivering measurable results, improving efficiency, and building high-performing teams.
Overview
13
13
years of professional experience
Work History
Area Manager II | Logistics & Leadership
Amazon
02.2024 - Current
- Selected as part of the launch team for a new cross-dock (IXD) facility, supporting operational readiness, workforce ramp-up, and implementation of core workflows to ensure successful site startup
- Led inbound dock operations in a high-volume cross-dock environment, overseeing vendor freight flow, dock coordination, and team execution to maintain efficient throughput
- Drove an 85% reduction in trailer dwell time by identifying bottlenecks, improving yard coordination, and optimizing inbound/outbound processes, significantly increasing operational efficiency
- Lead daily operations managing 80+ associates and frontline leaders, driving performance through coaching, accountability, and real-time execution management
- Manage workforce planning, labor allocation, and multi-shift scheduling to align staffing with fluctuating volume demands
- Ensure consistent execution across safety, quality, and productivity metrics, maintaining high operational standards in a fast-paced environment
- Partner cross-functionally with HR, safety, and leadership teams to resolve operational challenges and improve overall system performance
Supervisor, Customer Service & Delievery Ops
USPS
, Ohio
08.2013 - 02.2024
- Led customer service and distribution operations, ensuring consistent and reliable service delivery
- Increased customer satisfaction from 42% to 97% by improving service standards, accountability, and team performance
- Managed workforce scheduling, staffing, and daily execution to maintain consistent performance
- Resolved operational and customer issues while maintaining a strong focus on service quality
- Improved workflow efficiency and reduced delays through process optimization and team coordination
Workforce Operations / Staffing Support
Renhill
Fremont, Ohio
11.2014 - 12.2019
- Supported workforce planning, staffing coordination, and onboarding processes for operational teams
- Ensured workforce readiness and alignment with business needs in dynamic environments
- Partnered with stakeholders to maintain staffing levels and support operational continuity
Education
MBA - Finance
Columbia International University
Columbia, SC12-2025
Skills
- Operations Leadership
- Logistics & Distribution
- Cross-Dock Operations
- Process Improvement
- Workforce Planning
- Performance Management
- Customer Experience
- Continuous Improvement
- KPI Tracking
Timeline
Area Manager II | Logistics & Leadership
Amazon
02.2024 - Current
Workforce Operations / Staffing Support
Renhill
11.2014 - 12.2019
Supervisor, Customer Service & Delievery Ops
USPS
08.2013 - 02.2024
MBA - Finance
Columbia International University