Alexus Bridgeforth

• Leads and develops a high-performing team of 80–180 associates across inbound operations, ensuring alignment with Amazon’s Safety, Quality, and Productivity standards while fostering engagement and accountability.
• Increases stow staffing compliance by 22 percentage points in five weeks—from 41% in Week 37 to 63% by Week 43—through targeted coaching, optimized labor planning, and structured Process Assistant development.
• Drives sustained performance improvement, elevating the department’s average TPH from 100–120 to 130–140 within one year through refined workflow design, strategic labor allocation, and consistent performance feedback loops.
• Delivers 14,000 SIPS in Week 43, improving from ~10,000 in Week 37, by refining dock-to-stow flow, balancing workstream headcount, and maintaining consistent associate engagement.
• Collaborates with senior leadership to strengthen security controls, reduce product loss incidents, and sustain 100% audit readiness through proactive compliance management and root-cause resolution.
• Implements engagement and recognition programs that increase morale and reduce performance variance between shifts by ~15%, driving consistency in quality and throughput across inbound workstreams.

• Managed inbound functions (stow, dock, and VNA) with teams of 80–180 associates, maintaining performance standards for safety, quality, and productivity during growth and peak seasons.
• Communicated policies and performance expectations consistently, executing corrective actions to protect throughput and maintain safe operations.
• Supported OSHA and safety compliance, ensuring adherence to building protocols and inventory security procedures.
• Partnered with operations leadership to uphold quality control standards and achieve customer-demand targets.
• Developed performance goals and tracked execution using building dashboards, KPIs, and reporting tools to monitor daily results.

• Delivered high-quality guest service in a fast-paced hospitality environment, resolving escalations and maintaining professional composure under pressure.
• Utilized property management systems (PMS) to manage check-ins, update guest records, and coordinate smooth handoffs between shifts.
• Partnered with cross-department teams to enhance guest experience, contributing to improved satisfaction scores and repeat-stay rates.
• Recognized for strong communication and problem-solving skills that supported daily operational efficiency.

• Represented the brand positively in a multitude of settings.

• Generated brand awareness through word-of-mouth marketing .

• Assisted with promotions with local shops

• Direct face-to-face marketing

• Aided in increased customer retention and acquisition
• Exceeded daily and weekly sales goals by 5%