MEGAN SERANTES
Orlando
Summary
Professional hospitality expert with significant experience in crafting high-quality beverages and ensuring customer satisfaction. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in mixology, inventory management, and guest relations, with reliable and flexible approach.
Overview
14
14
years of professional experience
Work History
Lead Bartender
Saltgrass Steakhouse
04.2021 - Current
- Developed and implemented a secret menu for patrons of the bar, which significantly increased customer satisfaction and loyalty.
- Prepared and served a wide variety of classic and specialty cocktails, utilizing knowledge of spirits, liqueurs, and mixers.
- Demonstrated strong communication and interpersonal skills when interacting with customers and staff.
- Maintained a positive and professional demeanor while working under pressure in a fast-paced environment.
- Adapted quickly to new technologies and procedures, including the use of point-of-sale systems and inventory-management tools.
- Prepared and presented cocktails with a focus on detail and presentation to enhance the customer experience.
Bar Lead / Foh Supervisor
BJ's Restaurants And Brewhouse
05.2012 - 03.2021
- Promoted a positive and welcoming atmosphere, creating a comfortable and enjoyable experience for guests.
- Developed strong customer relationships, building rapport, and providing personalized service to create memorable experiences.
- Ensured compliance with all bar regulations, including those related to age verification, alcohol service, and safety.
- Promoted team cohesion and communication, fostering a collaborative and supportive environment for the bar staff.
Education
High School Diploma -
Charter Oak High School
Covina, CASkills
- Customer service
- Staff management
- Suggestive selling
- Inventory
- Creative cocktail development
- Expert mixology
- Drink pairings
- Mixology
- Team training and development
- Beverage preparation
Accomplishments
Created secret seasonal cocktail menu's.
created multiple specialty cocktails that went live company wide.
Timeline
Lead Bartender
Saltgrass Steakhouse
04.2021 - Current
Bar Lead / Foh Supervisor
BJ's Restaurants And Brewhouse
05.2012 - 03.2021
High School Diploma -
Charter Oak High School