Megan Shepherd
Pueblo West,CO
Summary
I am a motivated new graduate from the Pueblo Community College Surgical Technology
program with a strong foundation in clinical skills, professionalism, and patient-centered care.
Brings over 15 years of customer service and leadership experience, demonstrating adaptability, strong communication skills, and the ability to balance professional and family responsibilities. Known for a dependable, team-focused approach to patient care and a strong
commitment to continued growth in the operating room.
Overview
12
12
years of professional experience
Work History
Server/Sous Chef
Bella Pasta & Seafood
Pueblo West, CO
10.2024 - Current
- Maintained cleanliness and organization of dining and serving areas.
- Assisted team members during busy shifts to ensure smooth operations.
- Communicated effectively with kitchen staff regarding special requests or modifications.
- Ensured compliance with health and safety regulations consistently.
- Provided excellent customer service in a fast-paced dining environment.
Server/Bartender
Copper River
Pueblo West, CO
11.2022 - 10.2024
- Handing sections, work parties and busy nights.
- Provided excellent customer service in fast-paced dining environment.
- Took and processed food and beverage orders efficiently.
- Assisted in training new staff on restaurant procedures.
- Resolved customer complaints with professionalism and care.
- Stocked supplies and managed inventory for daily operations.
Operations Manager
I & C POWER
Pueblo West, CO
04.2021 - 08.2024
- Scheduling, Answering Phones, Accounts Payable, Accounts Receivable, Payroll, other office administrative duties.
- Coordinated daily office operations and maintained organized workspaces.
- Managed scheduling and appointments for executive team and staff.
- Oversaw office supply inventory and placed timely orders as needed.
- Facilitated communication between departments to enhance workflow.
- Implemented office policies and procedures to improve efficiency.
- Assisted in budget management and tracked office expenses effectively.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Assistant Director
Beyond Academy
Alma, AR
08.2013 - 12.2020
- Developed training materials and facilitated workshops for new program coordinators.
- Collaborated with educators to enhance curriculum and student engagement initiatives.
- Oversaw budget planning and resource allocation for various educational programs.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Managed daily operations and staff scheduling to ensure smooth program execution.
Education
Associate of Applied Science - Surgical Technology
Pueblo Community College
Pueblo, CO05-2026
Associate Of General Studies -
Arkansas Tech
Ozark, AR05.2015
High School Diploma -
Van Buren High School
Van Buren, AR05.2011
Skills
- Patient care
- Surgical procedures
- Medical terminology
- Team collaboration
- Customer service
- Office administration
- Training facilitation
- Budget management
- Time management
- Food running
- Point of sale (POS) system operations
- Menu memorization
- Strong work ethic
- Hospitality service expertise
- Safe food handling
- Task prioritization
- Order accuracy
Awards
Pueblo West Chamber Board Member, 01/01/23, 11/01/23
Languages
English
Timeline
Server/Sous Chef
Bella Pasta & Seafood
10.2024 - Current
Server/Bartender
Copper River
11.2022 - 10.2024
Operations Manager
I & C POWER
04.2021 - 08.2024
Assistant Director
Beyond Academy
08.2013 - 12.2020
Associate of Applied Science - Surgical Technology
Pueblo Community College
Associate Of General Studies -
Arkansas Tech
High School Diploma -
Van Buren High School