Megan Smith
Huntertown,IN
Summary
- Accomplished Inventory Planning Analyst and Indirect Allocations Analyst with over ten years of experience in inventory management. Skilled in supply chain management, data analysis and a track record of driving process efficiency improvements. Developed and executed product flow plans by taking into account distribution schedules, inventory capacity constraints and sales plans.
Overview
14
14
years of professional experience
Work History
Sr. Allocation & Inventory Planning Analyst
Vera Bradley Designs
03.2019 - Current
- Utilizes MRP in the planning of purchased finished goods and analyzes inventory needs to determine domestic or offshore production
- Identifies patterns in product and supplier performance to help drive purchasing decisions.
- Creates and maintains all purchase orders for multiple high volume product categories, maintaining minimum in stock rate of 97+%.
- Makes decisions regarding inventory levels, purchases, moving PO due dates, and cancellations.
- Works with Merchandise Planning team to reconcile supply and demand to support ongoing SOP improvement efforts.
- Collaborates with other members of the Planning team to ensure proper inventory levels, supply chain efficiencies, and on time delivery to customers.
- Works with Inventory Planning Director to review inventory planning parameters to establish and maintain appropriate customer service driven safety stock/reorder point levels for components and finished goods.
Indirect Allocations Analyst
Vera Bradley Designs
11.2013 - 03.2019
- Proactively analyze Vera Bradley’s allocations and order management process to maximize profitability and retailers’ satisfaction
- Oversee orders for allocation and delivery consistent with Vera Bradley’s shipping policy including inventory allocation, delivery priority, resolving questions, and adherence to special instructions including Early Order Period, Sales Consultant and Gift Show orders
- Collaborate with SAP business analysts to interpret business challenges and make recommendations to optimize systemic allocation and delivery flows
- Establish and maintain the flow of orders to the distribution center for shipping while maximizing order fulfillment and minimizing average deliveries per order
- Communicate daily with Planning, Distribution, and Sales on open order status, backorders and special orders
- Coordinate order fulfillment with the release calendar and internal schedules to ensure timely execution and customers’ expectations are met
Customer Service Specialist
Vera Bradley Designs
09.2012 - 11.2013
- Provide customer service to Specialty Retail Partners and daily direction and communication to the customer service team
- Responsible for escalated and second level calls regarding credit, social media, returns, and ecommerce and shipping issues
- Responsible for working closely with Sales Consultants and Regional Directors on Early Ordering Period orders
- Organize and train the customer service team on upcoming promotions, launches, and program updates
- Develop and update guidelines for Sales Consultants to use when entering and making changes to Early Order Period orders to ensure accurate arrival and invoicing to Specialty Retail Partners
Customer Service Representative – Ecommerce
Vera Bradley Designs
10.2011 - 09.2012
- Ensure customer satisfaction through processing orders, preparing general correspondence and coordinating customer service needs with other functions as required
- Serve as customer contact by telephone regarding such matters as pricing, order inquiries, and shipping
- Handle incoming telephone calls, emails and live chats regarding processing orders and making changes to orders, account adjustments, and order cancellations
Customer Service Support Representative
Vera Bradley Designs
02.2011 - 10.2011
- Support Direct and Indirect customers through the processing of orders, inquires and other requests
- Receive order requests, price information, changes to order, account adjustment and order cancellations
Education
B.S. - Allied Health Sciences - Geriatrics and Gerontology
The Ohio State University
06.2008
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- SAP software
- Microsoft D365
- Amber Road
- Supply Chain Management
- Purchasing
Timeline
Sr. Allocation & Inventory Planning Analyst
Vera Bradley Designs
03.2019 - Current
Indirect Allocations Analyst
Vera Bradley Designs
11.2013 - 03.2019
Customer Service Specialist
Vera Bradley Designs
09.2012 - 11.2013
Customer Service Representative – Ecommerce
Vera Bradley Designs
10.2011 - 09.2012
Customer Service Support Representative
Vera Bradley Designs
02.2011 - 10.2011
B.S. - Allied Health Sciences - Geriatrics and Gerontology
The Ohio State University
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