Summary
Overview
Work History
Education
Skills
Timeline
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MEGAN SMITH

San Diego,CA

Summary

Highly organized project manager with extensive experience in driving initiatives to successful completion. My strengths lie in fostering teamwork and solving problems, making sure every project is executed effectively and meets stakeholder expectations.

Overview

9
9
years of professional experience

Work History

SENIOR PROJECT MANAGER

Blackbaud
10.2022 - Current
  • Develop and execute comprehensive project plans and conversion timelines
  • Implement multiple products within specified timelines and budgets
  • Manage relationships with over 75+ customers, ensuring satisfaction and retention
  • Collaborate closely with multiple teams to achieve stated project objectives
  • Expe

SENIOR BUSINESS CONSULTANT

Blackbaud
01.2022 - 12.2022
  • Delivered best practice consulting to non-profit organizations, primarily in the Arts and Cultural vertical, to implement fundraising and ticketing software
  • Lead customers through data conversion processes and assisted in identifying and updating procedures and objectives
  • Configured the software to best meet the customer’s business requirements
  • Built relationships with project teams to identify and quickly mitigate issues and risks

SOFTWARE INSTRUCTOR

Blackbaud
08.2016 - 01.2022
  • Delivered training/consulting to clients on Raiser’s Edge, Raiser’s Edge NXT, eTapestry, and Blackbaud Altru
  • Successfully delivered both online and in person custom training sessions, portfolio of 80+ courses
  • Served as the Delivery Lead for both Altru and eTapestry and am the Subject Matter Expert for all courseware
  • Prepared custom demonstrations per client needs and aid in development of current training curriculum
  • Maintained a CSAT of
  • Answered complex questions and convey technical information and solutions to clients and coworkers

Education

Bachelor of Arts - English, Art History

University of Wisconsin - Madison
Madison, WI
05-2014

Skills

  • Salesforce

  • Microsoft Suite

  • Microsoft Project

  • Sharepoint

Timeline

SENIOR PROJECT MANAGER

Blackbaud
10.2022 - Current

SENIOR BUSINESS CONSULTANT

Blackbaud
01.2022 - 12.2022

SOFTWARE INSTRUCTOR

Blackbaud
08.2016 - 01.2022

Bachelor of Arts - English, Art History

University of Wisconsin - Madison

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MEGAN SMITH