Megan Snyder
Newton
Summary
Dynamic customer service professional with extensive experience at Imagecare Radiology, excelling in problem-solving and call center operations. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in utilizing technology for efficient data management while maintaining professionalism under pressure. Committed to achieving team goals and delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Billing Call Representative Specialist
Imagecare Radiology
Hackettstown, NJ
10.2025 - Current
- Assisted customers by addressing inquiries and providing accurate information.
- Processed incoming calls efficiently, ensuring timely resolution of issues.
- Utilized call management software to track interactions and maintain records.
- Collaborated with team members to improve customer service protocols.
- Adapted quickly to new systems, improving response times on customer requests.
- Maintained professionalism in high-pressure situations while managing multiple calls.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
Part-Time Shift Leader
QuickChek
Hackettstown, NJ
11.2022 - 04.2024
- Managed cash register operations, maintaining accurate financial transactions.
- Coordinated inventory management, optimizing stock levels to meet customer demand.
- Implemented promotional displays, enhancing product visibility and customer engagement.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Online Shopper
ShopRite
Lincoln Park, NJ
11.2020 - 05.2021
- Executed online order fulfillment processes to ensure timely delivery and customer satisfaction.
- Assisted customers with inquiries regarding orders, enhancing overall shopping experience.
- Adapted quickly to new tools and technologies for efficient order processing and management.
- Collaborated with team members to optimize picking and packing workflows, improving efficiency.
- Conducted quality checks on products prior to shipment, ensuring compliance with company standards.
- Developed knowledge of consumer trends to recommend in-demand products for future sourcing decisions.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Collaborated with team members to achieve daily sales goals and optimize store performance.
Education
Bachelor of Science -
Centenary University
Hackettstown, NJ05-2025
Skills
- Customer service
- Goal oriented
- Call center customer service
- Customer correspondence
- Problem-solving skills
- Customer communications
- Answering questions
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Computer skills
- Organizational skills
- Money handling
- Phone etiquette
- Data entry
- Self motivation
- Professionalism
Timeline
Billing Call Representative Specialist
Imagecare Radiology
10.2025 - Current
Part-Time Shift Leader
QuickChek
11.2022 - 04.2024
Online Shopper
ShopRite
11.2020 - 05.2021
Bachelor of Science -
Centenary University