Ashley Butler
Missouri City,TX
Summary
Adept at enhancing customer satisfaction and streamlining billing processes, I have excelled as a Billing Specialist / Call Center Representative at Sugar Lakes Family Practice. Leveraging skills in insurance verification and customer service, I resolved billing discrepancies and managed high call volumes, ensuring compliance with HIPAA and boosting department efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Billing Specialist / Call Center Representative
Sugar Lakes Family Practice
10.2014 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Education
No Degree - Medical Billing And Coding
Fortis College - Phoenix
Houston, TX06.2012
High School Diploma -
Thurgood Marshall High School
Missouri City, TX05.2009
Skills
- Insurance Verification
- Collections
- Microsoft Office
- Customer Service
- Invoice Processing
- Claims Processing
- Data entry proficiency
- HIPAA Compliance
- Payment posting
- Patient account management
- Call Documentation
Timeline
Billing Specialist / Call Center Representative
Sugar Lakes Family Practice
10.2014 - Current
No Degree - Medical Billing And Coding
Fortis College - Phoenix
High School Diploma -
Thurgood Marshall High School
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