Summary
Overview
Work History
Education
Skills
Languages
LEADERSHIP EXPERIENCE
Work Preference
Timeline
Generic
Open To Work

Rebecca Bailey

Summary

Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.

Professional coordinator with proven track record in patient intake and administrative support. Skilled in managing patient information, scheduling, and ensuring smooth workflows. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and maintaining high standards.

Overview

25
25
years of professional experience

Work History

Operation Call Center Specialist /BDC Representative

Lexus of Sarasota
02.2023 - 05.2025
  • Maintaining basic computer skills, courteous phone manners and a positive attitude to get clients in the door.
  • Required duties include handling heavy inbound and outbound calls, with follow-up calls and with a commitment to increasing customer service satisfaction with each customer.
  • Cash handling, processing payments, and ensuring accuracy and security.
  • Looking up documents and maintaining excel spreadsheets.
  • Managed high-volume inbound calls, ensuring customer inquiries received prompt and accurate responses.
  • Trained new team members on call handling procedures and customer service best practices.

Patient Intake Coordinator

Radiology Regional
01.2025 - 05.2025
  • As a Patient Intake Coordinator, I handle the initial stages of patient registration and care within a radiology facility.
  • I gather patient information, verify insurance, schedule appointments, and ensure a smooth transition into the care process.
  • Responsibilities include welcoming patients, completing paperwork, and addressing patient inquiries and concerns.
  • Maintaining basic computer skills, courteous phone manners and a positive attitude to help with patient care.
  • Managed patient data entry and verification using electronic health record systems.
  • Coordinated scheduling of diagnostic imaging appointments, ensuring optimal patient flow.

Operation Call Center Specialist

Florida Cancer Specialists
05.2022 - 02.2023
  • Provides product/service information by answering questions, helping.
  • Maintains database by entering and verifying information, updating contact log.
  • Improves quality results by recommending changes.
  • Answering phone and routing of all incoming calls to appropriate office.
  • Setting appointments, updating patients' charts, commuting with front office staff.
  • Developed strategies to enhance customer satisfaction through improved communication techniques.
  • Analyzed call patterns to identify areas for process improvement, enhancing overall efficiency.

Assistant Store manager

Naples Soap Company
05.2021 - 12.2022
  • Supervise over associates engaged in sales, Inventory control, customer service, reviewing time sheet for accuracy and smutting payroll, weekly scheduling.
  • Reporting on buying trends, taking care of customers' needs, customer service, working with visual merchandising.
  • Receiving merchandise, setting up monthly sales of units, cash handling.
  • Supervised daily operations to ensure efficient store performance and customer satisfaction.
  • Developed staff training programs to enhance product knowledge and customer service skills.

Property Manager

Public Storage
09.2020 - 05.2021
  • Answering phones, setting appointments, billing customers, preparing units for rental, receiving merchandise, setting up for monthly sales of units, cash handling.
  • Supervised daily operations to ensure property maintenance and tenant satisfaction.
  • Developed and implemented budget management strategies for optimal cost control.

Merchandising execution Team

Home Depot
11.2019 - 08.2020
  • Stocking merchandise, front face shelves, replenishing the merchandise, setting up and taking down displays, merchandise new and old displays, keeping up with the store's appearance, working backstock.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

General Manager

Speedway/Hess
01.2000 - 09.2019
  • Opening and closing businesses day, daily bank deposit, ordering and receiving inventory, inventory control, safety and security control, cash handling, monthly promotions, front facing, upkeep with store appearance inside and outside, responsible for all employee hiring, training, and development.
  • Other responsibilities included but not limited to making sure all paperwork and employee certifications (such as serosae) were up to date.
  • Oversaw daily operations, ensuring optimal inventory management and customer service excellence.
  • Developed strategic initiatives to enhance operational efficiency and drive revenue growth.
  • Streamlined operational processes to enhance efficiency and reduce costs across multiple departments.
  • Led cross-functional teams to implement strategic initiatives, improving overall business performance.

Education

High School -

Mojave High School
Hesperia, CA

Skills

  • Patient confidentiality
  • Insurance verification
  • Medical terminology
  • Data entry proficiency

Languages

English
Native or Bilingual

LEADERSHIP EXPERIENCE

  • Manager Trainer, Speedway, 01/01/2000, 12/31/2019
  • SERV Safe Certified,
  • Youth Minister, San Pedro Catholic Church, 01/01/02, 12/31/09

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

HybridOn-SiteRemote

Salary Range

$45000/yr - $200000/yr

Timeline

Patient Intake Coordinator

Radiology Regional
01.2025 - 05.2025

Operation Call Center Specialist /BDC Representative

Lexus of Sarasota
02.2023 - 05.2025

Operation Call Center Specialist

Florida Cancer Specialists
05.2022 - 02.2023

Assistant Store manager

Naples Soap Company
05.2021 - 12.2022

Property Manager

Public Storage
09.2020 - 05.2021

Merchandising execution Team

Home Depot
11.2019 - 08.2020

General Manager

Speedway/Hess
01.2000 - 09.2019

High School -

Mojave High School

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