Megan Sottile
Staten Island,NY
Summary
Dynamic leader with a proven track record at Flagstar Bank, excelling in team management and branch operations management. Enhanced branch profitability and customer satisfaction through innovative strategies and effective staff development. Demonstrated excellence in regulatory compliance and risk management, alongside a commitment to community engagement. Skilled in fostering employee growth and maintaining high levels of customer service.
Overview
12
12
years of professional experience
Work History
Assistant Branch Leader
Flagstar Bank
05.2013 - 11.2024
- Promoted a positive work environment by addressing employee concerns promptly and fostering open lines of communication between staff members at all levels of the organization.
- Maximized branch profitability with a focus on revenue growth, cost control, and risk management.
- Collaborated with other branches to share best practices and drive consistent performance across the organization.
- Ensured adherence to industry regulations by conducting regular internal audits on branch procedures/processes and ensuring proper documentation is maintained.
- Implemented targeted marketing campaigns to attract new customers and expand market share within the community.
- Developed high-performing teams by providing ongoing coaching, feedback, and performance evaluations.
- Managed daily branch operations to ensure smooth functioning of all aspects including teller services, lending, and account management.
- Boosted customer satisfaction with proactive communication, timely issue resolution, and personalized service.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Adept at DNA/Fiserv application, Salesforce, All Microsoft Applications, Loans PQ.
Education
High School Diploma -
Port Richmond High School
Staten Island, NYSkills
- Team management
- Excellent work ethic
- Customer service
- Employee development
- Operational reports
- Attention to detail
- Verbal/written communication
- Branch operations management
- Microsoft Applications
- Fiserv/DNA
- Loans PQ
- Salesforce
Languages
English
Timeline
Assistant Branch Leader
Flagstar Bank
05.2013 - 11.2024
High School Diploma -
Port Richmond High School
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