Megan Spjute
West Valley ,UT
Summary
Skillful Operational Coach adeptly supporting system management and problem resolution to improve records management. Over 17 years of experience managing customer activity, addressing technical issues and maintaining system operations. Skillfully assessed operational procedures, providing hands-on experience analyzing records and investigating complex troubleshooting issues. Accomplished expert navigating latest compliance regulations and service-level agreements, maintaining strict compliance with updated standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operational Coach
UFirst Federal Credit Union
08.2007 - 03.2024
- Provided feedback to employees to improve teaching techniques and increase drive to succeed.
- Utilized various coaching models and techniques to maximize employee success.
- Properly trained employees on federal regulations and policies
- Trained employees to prevent negative situations for our members/customers.
- Developed written documents and reports related to programs and operations.
- Improved operational efficiency by conducting detailed data analysis and identifying areas for process optimization.
Education
High School Diploma -
Cyprus High School
Magna, UT06.2005
Skills
- Operations Management
- Customer Service
- Microsoft Office
- Sales Coaching
- Meeting facilitation
- Motivational leadership style
- Team Development
- Compliance Management
- Coaching Staff Oversight
- Personal Development
- Rule Enforcement
- Performance Evaluation
- Staff Development
Certification
- Licensed NMLS
- Certified Notary
Timeline
Operational Coach
UFirst Federal Credit Union
08.2007 - 03.2024
High School Diploma -
Cyprus High School
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