Megan Stacher
Brentwood,CA
Summary
Motivated business professional bringing many years of valuable experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in leading and motivating team members, as well as excellent customer relations aptitude and relationship-building skills.
Overview
20
20
years of professional experience
Work History
Business Owner/Hair Stylist
Hair by Megan
11.2012 - Current
- Establish strong customer relationships through excellent communication and attentive service.
- Consult with customers to assess needs and propose optimal solutions.
- Interact well with customers to build connections and nurture relationships.
- Increase customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Optimize available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Document customer interactions and transactions, maintaining accurate records of all dealings.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhance customer satisfaction with timely and accurate appointment confirmations and reminders.
Salon Manager
Great Clips
01.2009 - 11.2012
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Conducted regular team meetings, and Coached and trained employees to optimize performance and achieve demanding business objectives.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
Hair Stylist
Spoiled Rotten Salon
04.2007 - 01.2009
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Assistant Manager
Great Clips Salon
02.2005 - 04.2007
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
State Cosmetology License -
Almaden Beauty College
San Jose12-1995
High School Diploma -
Los Gatos High School
Los Gatos, CA06-1995
Skills
- Customer Service and Relations
- Attention to Detail
- Driven and Determined
- Employee Training
- Performance Improvement
- Purchasing and Planning
- Staff Hiring and Management
- Scheduling
Timeline
Business Owner/Hair Stylist
Hair by Megan
11.2012 - Current
Salon Manager
Great Clips
01.2009 - 11.2012
Hair Stylist
Spoiled Rotten Salon
04.2007 - 01.2009
Assistant Manager
Great Clips Salon
02.2005 - 04.2007
State Cosmetology License -
Almaden Beauty College
High School Diploma -
Los Gatos High School
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