Open To Work
Hi, I’m
Megan Stahlecker
Chandler,AZ
Summary
Results-oriented Senior Manager with expertise in developing high-performing teams through coaching and strategic leadership. Experienced in corporate hospitality training and customer experience initiatives. Implements scalable training programs and clear performance standards to foster team development and drive results. Excels in managing complex projects and enhancing cross-functional collaboration.
Overview
15
years of professional experience
Work History
SCRAPBOOK.COMGilbert, AZ
SENIOR MANAGER, CUSTOMER EXPERIENCE & CHARITABLE INITIATIVES
01.2023 - 03.2026
Job overview
- Led a customer service team delivering a world-class customer experience, raised the happiness score by 3% in the first year and an additional 2% the following year reached and maintained 87% customer happiness score.
- Guided team in managing high-volume multi-platform customer inquiries, ensuring quality and responsiveness.
- Enhanced volunteer and donor recruitment and retention through community engagement and relationship building, boosting volunteer participation by 22%.
- Designed and executed high-impact fundraising initiatives, increasing annual funds raised from $8K to $120K to sustain nonprofit operations and support growth.
- Managed day-to-day logistics and operational execution for the organization’s nonprofit initiatives.
- Ensured compliance with nonprofit regulations and proper donation and gift processing procedures.
- Developed team members’ written and verbal communication skills through coaching, feedback, and performance development.
- Fostered a culture of accountability and growth through consistent 1:1 coaching, mentorship, and development planning. Elevated two individuals into leadership positions.
JETBLUE AIRWAYSOrlando, FL
HOSPITALITY MANAGER
09.2018 - 01.2024
Job overview
- Managed Hospitality Training budget to enhance program effectiveness.
- Led a team of Master Trainers and facilitators responsible for developing trainers, training content and delivering learning programs across the organization.
- Designed and implemented learning strategies that built technical, functional, and interpersonal skills for crewmembers and leaders.
- Developed new Master Trainers through structured train-the-trainer programs focused on facilitation excellence and leadership development.
- Balanced operational needs with corporate change initiatives, ensuring training relevance and impact.
- Organized and scheduled large-scale training initiatives around peak operational seasons and evolving business priorities.
- Managed cross-functional projects and remote teams, both domestic and international, ensuring timely delivery and alignment across 7+d departments.
- Partnered with stakeholders to identify training gaps and improve learning outcomes.
- Assessed team performance and developed succession pathways to strengthen the leadership pipeline.
JETBLUE AIRWAYSOrlando, FL
HOSPITALITY TRAINING SUPERVISOR
10.2017 - 09.2018
Job overview
- Led and developed a diverse team of 5 full-time and 18+ part-time facilitators with varying experience levels.
- Directed curriculum development and updates to enhance alignment with operational goals and improve customer experience.
- Oversaw daily training operations, ensuring effective facilitator scheduling, adherence to curriculum timelines, and successful program execution.
- Managed facilitator assignments across remote teams, optimizing flexibility and training capacity for multiple programs.
- Partnered with frontline leaders to ensure successful application of skills following training programs.
JETBLUE AIRWAYSOrlando, FL
MASTER TRAINER
12.2015 - 10.2017
Job overview
- Led facilitator development in five-week train-the-trainer program, providing coaching and performance feedback to enhance facilitation skills.
- Established performance metrics to ensure facilitators met training standards, improving overall training quality.
- Delivered training to frontline employees and leadership teams, enhancing skills and knowledge across the organization.
- Led development and launch of new hospitality training initiatives.
- Acted as a subject matter expert across all hospitality training programs.
- Completed the Freeman Group Master Trainer Certification, qualifying to develop new facilitators.
JETBLUE AIRWAYSDenver, Colorado
ACTING SUPERVISOR AIRPORT OPERATIONS
09.2013 - 12.2015
Job overview
- Coordinated flight operations and delegated responsibilities to crewmembers to ensure safe and compliant performance.
- Coordinated tasks and made decisions to achieve on-time aircraft departures.
- Assessed team capabilities and assigned roles to enhance operational effectiveness.
- Maintained compliance with airport and aircraft security regulations and reported operational anomalies.
- Led daily airport operations, ensuring compliance and safety in a part-time role.
JETBLUE AIRWAYSDenver, Colorado
AIRPORT OPERATIONS CREWMEMBER
10.2011 - 12.2015
Job overview
- Coordinated aircraft ground operations and supported efficient flight turnarounds.
- Coordinated with cross-functional teams to enhance operational efficiency and achieve on-time departures.
- Facilitated baggage recovery, rebooking, and rerouting for customers during operational disruptions.
- Utilized SABRE and NetTracer systems to manage passenger and baggage operations.
- Ensured adherence to safety and security standards while providing exceptional customer service.
IKEACentennial, CO
SALES TEAM
08.2011 - 01.2015
Job overview
- Developed the top-performing Children’s Department with a team of two.
- Enhanced department sales goals through proactive customer engagement and product knowledge.
- Recognized as employee of the month for outstanding performance and teamwork.
- Maintained merchandising, executed inventory adjustments, and ensured department presentation met standards.
- Utilized I-Sell, MHS, RWEB, and Excel systems for inventory and sales tracking.
HOME INSTEAD SENIOR CAREDenver, CO
HOME HEALTH CARE PROVIDER
05.2011 - 10.2011
Job overview
- Provided in-home care for patients, assisting with daily living activities, personal hygiene, and transportation to enhance quality of life.
- Cared for diverse patients, addressing varying physical and emotional needs to support overall well-being.
- Maintained strong patient relationships, promoting trust and individualized care.
FRONTIER AIRLINESDenver, CO
ACCOUNTS PAYABLE ASSOCIATE PART TIME
06.2008 - 05.2011
Job overview
- Verified invoices for payment runs, maintaining financial spreadsheets to support accurate financial reporting.
- Managed vendor files and processed accounts payable documentation to ensure timely payments and accuracy.
- Utilized Oracle and Excel systems for efficient financial record management and documentation tracking.
Education
FreemanGroupOrlando, FL
Master Trainer Certification
12-2015
COLORADO STATE UNIVERSITYFort Collins, CO
Bachelors of Science from Health and Exercise Science; Sports Medicine concentration
05-2011
Skills
- Customer experience
- Project management
- Cross-functional collaboration
- Team leadership
- Coaching and mentoring
- Training development
- Effective communication
Other Jetblue Qualifications
- Member of Go Team and Care Team deployed during aircraft accident response situations
- Blue Select Trainer responsible for interview training and facilitation
- Airport Operations Training Liaison
- Ground Security Coordinator
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
HybridSalary Range
$80000/yr - $200000/yrTimeline
SENIOR MANAGER, CUSTOMER EXPERIENCE & CHARITABLE INITIATIVES
SCRAPBOOK.COM
01.2023 - 03.2026
HOSPITALITY MANAGER
JETBLUE AIRWAYS
09.2018 - 01.2024
HOSPITALITY TRAINING SUPERVISOR
JETBLUE AIRWAYS
10.2017 - 09.2018
MASTER TRAINER
JETBLUE AIRWAYS
12.2015 - 10.2017
ACTING SUPERVISOR AIRPORT OPERATIONS
JETBLUE AIRWAYS
09.2013 - 12.2015
AIRPORT OPERATIONS CREWMEMBER
JETBLUE AIRWAYS
10.2011 - 12.2015
SALES TEAM
IKEA
08.2011 - 01.2015
HOME HEALTH CARE PROVIDER
HOME INSTEAD SENIOR CARE
05.2011 - 10.2011
ACCOUNTS PAYABLE ASSOCIATE PART TIME
FRONTIER AIRLINES
06.2008 - 05.2011
FreemanGroup
Master Trainer Certification
COLORADO STATE UNIVERSITY
Bachelors of Science from Health and Exercise Science; Sports Medicine concentration