Megan Stephens
Manteo,NC
Summary
Guest-oriented Inn manager offering more than 12 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Enjoys living in different places and getting to know the attractions, trails, shops, restaurants, and people that make each destination unique. Passion for making each visitors feel welcome, be attentive to their needs, and to look for opportunities to exceed their expectations.
Overview
12
12
years of professional experience
Work History
Resident Innkeeper
Roanoke Island Inn
06.2023 - 01.2024
- Oversaw daily operations of the 8 room, 2 cottages inn, ensuring all aspects ran smoothly from front desk management to food service coordination.
- Increased repeat business by fostering a welcoming atmosphere and consistently exceeding guest expectations.
- Handled guest complaints professionally, promptly addressing issues and rectifying situations to ensure satisfaction.
Resident Innkeeper
Frederick House
11.2022 - 05.2023
- Collaborated with local tourism organizations to promote the inn, resulting in increased bookings during peak seasons.
- Provided exceptional service and assistance to guests upon check-in; coordinating up to 20 check-ins a day.
- Planned and executed redecoration of guest check-in and large dining room.
Resident Innkeeper
Sheffield House
01.2022 - 11.2022
- Extensive yard work and overseeing additional staff such as landscaper and housekeeper.
- Maintained pristine facilities through diligent housekeeping and regular maintenance tasks.
- Implemented an efficient inventory management system for supplies and amenities, reducing waste while maintaining stock levels.
Resident Innkeeper
Springfield Manor
09.2021 - 12.2021
- Set up/take down of chairs for wedding ceremonies, supervising property during events for up to 200 guests
- Enhanced guest satisfaction by providing personalized services and attending to individual needs.
Resident Innkeeper
Inn Boonsboro
03.2021 - 08.2021
- Went above and beyond after staff walk out, taking on many additional responsibilities, including working overtime to fill staffing gaps, assisting with interviews, creating a new staff schedule, and training new staff, including the general manager
Resident Innkeeper
Inn of the Shenandoah
02.2019 - 04.2020
- Reason for leaving: COVID, owners sold property extensive pre-reopening cleaning, organizing, and redecorating
Resident Innkeeper
The Bevin House
08.2017 - 01.2019
- Reason for leaving: lack of growth opportunities -during slow season (winter), developed idea for hosting brunches and tours, which increased interest and generated new reservations
Innkeeper
Abigail Inn
01.2014 - 07.2016
- Reason for leaving: graduated college, moved home to FL -redecorated basement for use as game room, pressure-washed and painted large gazebo and patio, painted guest room upstairs, helped owners convert from manual to online reservation system and started their social media accounts
Innkeeper
Bayfront
05.2012 - 01.2014
- Reason for leaving: attending college -occasional overnight stays to trouble-shoot hazards, inconveniences, etc
- And suggest improvements, hosting wine & cheese social in the evenings, responding to reviews
Education
Bachelor of Arts - Literature
Southern Virginia University
Buena Vista, VA06.2017
Skills
- Attention to detail
- Multitasking & organization
- Flexible & adaptive
- Calm under pressure
- Efficient & reliable
- Friendly & professional
- Event planning and coordination
- Social media management
- Reservation software
- Guest relations management
- Local area knowledge
- Guest Experiences
Timeline
Resident Innkeeper
Roanoke Island Inn
06.2023 - 01.2024
Resident Innkeeper
Frederick House
11.2022 - 05.2023
Resident Innkeeper
Sheffield House
01.2022 - 11.2022
Resident Innkeeper
Springfield Manor
09.2021 - 12.2021
Resident Innkeeper
Inn Boonsboro
03.2021 - 08.2021
Resident Innkeeper
Inn of the Shenandoah
02.2019 - 04.2020
Resident Innkeeper
The Bevin House
08.2017 - 01.2019
Innkeeper
Abigail Inn
01.2014 - 07.2016
Innkeeper
Bayfront
05.2012 - 01.2014
Bachelor of Arts - Literature
Southern Virginia University
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