Megan Stephens
Westlake Village,CA
Summary
Detail-oriented travel advisor skilled in customer service, problem-solving, and event coordination. Successfully captured sales and coordinated reservations, leading to improved guest satisfaction and operational efficiency.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Travel Advisor
Four Seasons Hotels and Resorts
Westlake Village, California
04.2018 - Current
- Captured sales from incoming reservations calls and coordinated reservation details to enhance guest experience.
- Completed internal reservations form accurately to ensure smooth processing of bookings.
- Run daily reports for department, operational departments, Sales and Marketing, 15-day Forecast of hotel operations.
- Answer emails, retrieve and distribute mail and handle guest complaints in accordance with Four Seasons policy.
- Comply with Four Seasons Standards for sales and marketing while working harmoniously and professionally with coworkers and planning committee.
- Respond according to the crisis management plan to any resort emergency or safety situation.
Front Desk Agent
Lake Powell Resorts & Marinas
Page, Arizona
05.2017 - 10.2017
- Reviewed account information and charges with guests during check-out.
- Resolved service-related issues promptly, enhancing guest satisfaction and experience.
- Provided information and recommendations on activities at Lake Powell and nearby National Parks, enriching guests' stay.
Catering/Human Resources Administrative Assistant
Little America Hotel
Flagstaff, Arizona
09.2016 - 12.2016
- Coordinated setup and dismantling of catered events, ensuring operational efficiency and guest satisfaction.
- Maintained current employee files and records.
- Supported Human Resources Manager with administrative tasks, facilitating streamlined office operations.
Education
Bachelor of Science - Tourism And Hospitality
Northern Arizona University
Flagstaff, AZ12-2016
Skills
- Sales reporting
- Customer relationship management
- Strong interpersonal skills
- Market analysis
Certification
- Workday Human Capital Management for Business Users HRIS
Accomplishments
- Employee of the Month Twice
Timeline
Travel Advisor
Four Seasons Hotels and Resorts
04.2018 - Current
Front Desk Agent
Lake Powell Resorts & Marinas
05.2017 - 10.2017
Catering/Human Resources Administrative Assistant
Little America Hotel
09.2016 - 12.2016
Bachelor of Science - Tourism And Hospitality
Northern Arizona University