MEGAN STOUT
AUSTIN,TX
Summary
Dedicated Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Investor Relations Specialist
Energy Exploration Technologies
Austin, TX
07.2024 - 05.2025
- Participated in meetings with senior management to discuss upcoming events impacting the company's stock price.
- Responded to inquiries from institutional shareholders regarding company performance and strategy.
- Maintained relationships with investment banks, broker-dealers, research analysts, ratings agencies, and other third parties.
- Monitored stock market performance and tracked trends in the industry.
- Assessed requisitions each month to ensure accuracy and reconciled transactions.
- Managed databases of shareholder information such as contact details, ownership levels, voting records.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Manager
Robert Ndegwa State Farm
Austin, TX
10.2020 - 04.2024
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Ensured compliance with all applicable federal and state laws and regulations governing employment practices.
- Organized and facilitated team-building activities, including monthly staff meetings.
- Managed the hiring, onboarding, and training process for new employees and educated them on core values of the company, office culture, and job expectations
Customer Service Representative
Robert Ndegwa State Farm
Austin, TX
08.2019 - 10.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
Skills
- Report Preparation
- Account Management
- Handling Escalations
- Project Management
- One Call Resolution
- Workflow Management
- Training and mentoring
- Regulatory Compliance
- Skilled multi-tasker
- Time Management
- Problem-Solving
- Team Building and Leadership
- Coordinating Service Initiatives
- Talent Allocation
- Customer Relationship Management (CRM)
- Customer Service
- Positive and Constructive Feedback
- Cash Handling
Certification
- P&C License
- Life and Health License
- Top 10% Sales Leader Honors
Affiliations
- Cooking
- Reading
- Sewing
Timeline
Investor Relations Specialist
Energy Exploration Technologies
07.2024 - 05.2025
Customer Service Manager
Robert Ndegwa State Farm
10.2020 - 04.2024
Customer Service Representative
Robert Ndegwa State Farm
08.2019 - 10.2020
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