MEGAN THOMAS
Auburn,WA
Summary
Dedicated Dining Room Manager committed to organization and high standards of customer service. Adept at interpersonal communication and professionalism with extensive knowledge of fine and casual dining. Successful at training a best-in-class front of house staff.
Overview
9
9
years of professional experience
Work History
Dining Room Manager
Chateau at Valley
12.2023 - Current
- Managed daily dining room operations, ensuring optimal guest experience and service quality.
- Developed and executed staff schedules to maintain optimal coverage during peak hours.
- Oversaw inventory management, ensuring adequate supplies for dining room operations.
- Coordinated communication between kitchen and front-of-house teams for seamless service delivery.
- Resolved guest complaints promptly, enhancing customer satisfaction and loyalty.
- Conducted regular staff performance evaluations to support professional development initiatives.
Dining Services Director
The Gardens at Town Square
12.2022 - 04.2023
- Responsible for supervising dining room staff and overseas all aspects of daily operation of the dining room to ensure the highest quality of services to residents and their guest.
- As dining services director I utilized word processing software, spreadsheet software, email and internet as well as using great interpersonal skills when interacting with residents, family members, visitors and co-workers.
- Led strategic planning for dining services, enhancing resident satisfaction and operational efficiency.
Club House Manager
Twin Lakes Golf & Country Club
08.2017 - 10.2022
- Responsible for membership customer service and billing, managing a crew of 14 servers, event planning and booking, Inventory control of food and liquor, liquor ordering, promoting wine sales, overseeing the F&B operations, pos reports and reconciling of day to day reports, pos maintenance, training of servers, overseeing the maintenance of the club house, attending monthly house and social committee meetings, new menu layouts including weekly fresh sheets and Friday special menus, and organizing of the bar and back rooms.
Skills
- Customer service
- Inventory control
- Employee scheduling
- Work scheduling
- Fine dining experience
- Event planning
- Order management
- Menu planning
- Table setting expertise
- Reservation management
- Conflict mediation
- Wine pairing
- Closing reports expert
- Point of sale management
- Strong leadership
- Catering
- Bartending expertise
- Employee performance evaluations
- POS terminal operation
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Reliability
- Organizational skills
- Active listening
Timeline
Dining Room Manager
Chateau at Valley
12.2023 - Current
Dining Services Director
The Gardens at Town Square
12.2022 - 04.2023
Club House Manager
Twin Lakes Golf & Country Club
08.2017 - 10.2022