Megan Thompson
Warwick,RI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ready to take on new challenges and offer my excellent people, and sales skills to my new career
Overview
21
21
years of professional experience
Work History
Exception Team Specialist
Walmart
Coventry, Rhode Island
03.2021 - Current
- Provided customer service and responded to inquiries in a timely manner.
- Assisted in the development of team goals and objectives, as well as facilitated team meetings and discussions.
- Located orders and specific items the team could not connect.
- Trained and developed new employees on the digital process and procedures.
Marketing Coordinator
B Line courier
East Providence, Rhode Island
01.2018 - 01.2022
- Developed and implemented marketing plans and strategies to boost company visibility.
- Provided support in the planning, coordination, and execution of promotional campaigns.
- Created business relationships and sub contracts with major pharmaceutical companies. (Amerita Infusin)
- Played major role in the interviewing and hiring of new couriers.
Bartender Shift Lead
TGI Fridays
Warwick, Rhode Island, RI
05.2006 - 05.2017
- Greeted customers and provided excellent customer service upselling and promoting new food and drinks
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Attended regular training sessions to stay updated on new products or trends.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Reservation Agent
Collette Vacations
Pawtucket, Rhode Island
05.2010 - 05.2013
- Answered inbound calls and responded to customer inquiries regarding reservations and new tours
- Top sales in first year at company
- Provided customers with information on hotel services, amenities, and packages. Upsold extensions and add one for various tours.
- Processed customer payments for reservations over the phone.
- Reached out to previous travelers to book future trips gaining sales and commission
POS Supervisor
Kohls Department Store
Warwick, Rhode Island
07.2003 - 05.2009
- Conducted daily store opening and closing procedures, including counting cash drawers and checking all equipment for proper functioning.
- Monitored customer service staff performance and provided constructive feedback to enhance service quality.
- Developed strategies to increase customer engagement and reduce customer wait time.
Education
Associate of Arts - Marketing
CCRI
Warwick, Rhode Island06-2007
High School Diploma -
Warwick Veterans Memorial HighSchool
Warwick, Rhode Island06-2003
Skills
- Feedback Delivery
- Team motivation
- Innovation
- Time management
- SURF safe certification
- Sales
- Suggestive selling
- Customer oriented
- Microsoft word and excel efficient
- Sales Leadership
- Performance monitoring
- Multitasking
- Team building
- Records Organization
- Multitasking and Prioritizing
- Staff Coaching and Training
- Merchandise Promotion and Display
- Customer outreach
- Merchandise Quality Assurance
- Departmental Procedures
- Adaptable to Changing Demands
- POS Terminal Operation
- Critical Thinking
Timeline
Exception Team Specialist
Walmart
03.2021 - Current
Marketing Coordinator
B Line courier
01.2018 - 01.2022
Reservation Agent
Collette Vacations
05.2010 - 05.2013
Bartender Shift Lead
TGI Fridays
05.2006 - 05.2017
POS Supervisor
Kohls Department Store
07.2003 - 05.2009
Associate of Arts - Marketing
CCRI
High School Diploma -
Warwick Veterans Memorial HighSchool