Megan Thorn
Tucson,Arizona
Summary
Dedicated and compassionate professional with over 10 years of experience across customer service, fast-paced food service, childcare, and adult caregiving. Skilled in communication, multitasking, and providing high-quality support in both personal care and client-facing roles. Adept at handling high-pressure environments with empathy and efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
HEAD TEACHER
KidsVille
Tucson Az
01.2018 - 01.2026
- Provided attentive, age-appropriate care for children aged 4 weeks to 13 years in a safe and supportive environment
- Facilitated developmental activities to promote growth in motor skills, language, and social interaction
- Monitored children's well-being and communicated concerns to parents and supervisors as needed
- Maintained a clean, organized classroom environment in line with hygiene standards
- Collaborated with childcare team and engaged in training to enhance quality of care
- Transported children to and from school
- Processed payments
- Filed new client paperwork
Home Care Aide
Brookdale Assisted Living
Tucson, AZ
2020 - 2022
- Assisted residents with daily living activities to enhance comfort and independence.
- Provided companionship and emotional support to improve residents' overall well-being.
- Maintained accurate records of care plans and resident progress for effective communication with healthcare teams.
- Administered medications as prescribed, ensuring compliance with safety guidelines.
- Monitored vital signs and reported changes in health status to nursing staff promptly.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
ASSISTANT MANAGER
Dollar General
01.2017 - 01.2018
- Supervised daily store operations, ensuring compliance with company policies and merchandising standards
- Assisted in training, scheduling, and managing team members to promote productivity and excellent customer service
- Handled opening and closing procedures, including cash handling, deposits, and safe balancing
- Supported inventory management, including stock replenishment, shrink control, and planogram execution
- Resolved customer concerns efficiently, maintaining a positive shopping experience
PHARMACY CALL CENTER REPRESENTATIVE
C3
01.2016 - 01.2017
- Responded to high-volume inbound calls assisting patients with mail-order prescription refills, order status, and account inquiries
- Provided accurate and HIPAA-compliant information regarding medication orders, insurance processing, and pharmacy procedures
- Entered and updated patient information in pharmacy systems with precision and confidentiality
- Resolved customer concerns efficiently while maintaining professionalism and empathy
- Adhered to performance metrics including call quality, response time, and customer satisfaction standards
Education
HIGHSHOOL DIPLOMA / GED - undefined
01.2021
Skills
Customer Service Excellence
Team Leadership & Supervision
Time Management & Multitasking
Operational Efficiency
Problem-Solving
Healthcare & HIPAA Compliance
Critical Thinking
Strong Communication
Early childhood education
Behavior management
Record keeping
Multitasking
Dependable and responsible
Languages
English
Certification
- CPR and first aid certification
- Fingerprint clearance
Timeline
HEAD TEACHER
KidsVille
01.2018 - 01.2026
ASSISTANT MANAGER
Dollar General
01.2017 - 01.2018
PHARMACY CALL CENTER REPRESENTATIVE
C3
01.2016 - 01.2017
HIGHSHOOL DIPLOMA / GED - undefined
Home Care Aide
Brookdale Assisted Living
2020 - 2022