Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Megan Timmerman

Bentonville,AR

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pet Sitter

Rover.com
09.2022 - Current
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Exercised animals regularly with walks and rigorous play activities.
  • Gave medication to pets following guidelines from owners.
  • Attended consultations and met with pets and pet guardians to obtain guidelines and protocol for care.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.

Hostess

Texas Roadhouse
12.2021 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took wait-list accomodations, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Team Member

Firehouse Subs
06.2020 - 12.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.

Education

Associate of Science - Nursing

NorthWest Arkansas Community College
Bentonville, AR
07.2024

High School Diploma -

Bentonville High School
Bentonville, AR
05.2023

Skills

  • Solving Customer Concerns
  • Effective Customer Communication
  • Train Employees
  • Greet Guests
  • Pos Operation
  • Active Listening
  • Guest Flow
  • Guest Inquiries

Certification

  • CPR/AED Certified

Timeline

Pet Sitter

Rover.com
09.2022 - Current

Hostess

Texas Roadhouse
12.2021 - Current

Team Member

Firehouse Subs
06.2020 - 12.2021

Associate of Science - Nursing

NorthWest Arkansas Community College

High School Diploma -

Bentonville High School

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Megan Timmerman